Month: September 2015

September 28, 2015

Building & Maintaining Customer Relationships

Cydcor Building & Maintaining Customer Relationships
Flickr CC via visitBerlin

Cydcor is dedicated to helping business professionals take the next step in their careers. For additional blogs regarding business, leadership, and sales advice, head over to Cydcor-Offices.com.

Sales professionals have a natural impulse to focus attention on developing new customer relationships in order to land new accounts. It’s a good impulse, but it’s one that you need to manage in order to maintain existing customer relationships.

At Cydcor, we’re interested in pursuing new opportunities, but we also understand that you can’t forget current customers in the pursuit of new possibilities. Customer relationships aren’t over once you close the sale. It’s the start of a long-term partnership that will benefit your company and your customer.

Here are some strategies for building—and maintaining—great customer relationships.

Remember Their Names

Whether you’re working with a small company or a large corporation you’ll be working with an individual—a person. He or she has a family, a birthday, a new child, or a feisty puppy. Get to know your customer. Include a few notes in your contact management system to help you remember personal details that distinguish them. Personal knowledge provides a way to start a sales conversation. Reach out on your customers’ special days and they’ll remember that you made an extra effort when they have to make purchasing decision.

Become a Solution Center

Offer your customers the resources they need to stay informed about changes, improvements, and up-dates in the service you provide. If your company offers a newsletter make sure that your customer knows about it. When you find articles, books, or webinars that might be useful to your customer remember to share them. Call out the information that will be valuable to them and their particular problems. They’ll appreciate that you personalized the information for them.

Monitor Customer Relationships with Social Media

Research by Zendesk says that 45% of customers shared bad customer experiences and only 30% shared good customer experiences on social media. This information is an important tool for building customer relationships. Follow your customers’ social media accounts on Facebook, LinkedIn, and Twitter. Listen to what they’re saying and you’ll be able to fix any issues if they happen.

Customers Are Team Members

Include your customers in events that matter to them, to your company, and his or her company. If your department is hosting a networking event or is launching a new service make certain that your customer hears about it. When you’re working on improving your team’s internal processes get your customers’ feedback. Show them that you value their business and their professional expertise.

Keep up with the latest updates from Cydcor by following us on LinkedIn: https://www.linkedin.com/company/cydcor

September 18, 2015

Cydcor Summer Internship Program 2015

Cydcor 2015 Summer Interns Group
The Cydcor 2015 Summer Interns!

Keep up with the latest company news and announcements from Cydcor by connecting with us on LinkedIn.

Cydcor, the leading provider of professional in-person sales teams, provided a select group of students the opportunity of a lifetime: an internship program at Cydcor’s offices in Agoura Hills, CA. Each year, the company provides gifted students with the prospect of building business experience in a real-world corporate setting. Their assignments are designed to match their current interests or studies, such as event planning, finance, or marketing. The interns receive special training and are expected to accomplish real work in their departments. Cydcor is proud to provide this opportunity each year, and help these talented students craft a vision for their professional life after college.

Cydcor’s Summer 2015 interns provided the following feedback on their experience working at our offices in Agoura Hills, CA:

 

Juan H.
Cydcor Summer 2015 Interns Juan

People here at Cydcor are very welcoming and help interns experience the real business world by treating them as an employee who belongs to their team. In several projects that I worked on, I had the freedom to use my own methodology. For example, when Crystal Fernandez assigned me new tasks, I had the freedom to use the approach I was most comfortable with. One of the best things of working at Cydcor this summer was the opportunity to attend Lunch and Learn. It provides interns the opportunity to explore different departments within the company, and to understand the culture of the company.

What role did you have as an intern, and what was your primary project?

I worked as a business development analyst. My main role within this internship was to provide effective and accurate market research because we are looking for future opportunities to expand our business. Furthermore, this position provided insight into consulting jobs since I was assigned to work on several issues within the department.

How would you describe Cydcor’s company culture?

Cydcor has a unique culture because its main objective is to enhance employees’ productivity by providing them a happy, relaxed, and professional environment. Companies are always concerned about their dress code and professionalism, but what is different about Cydcor is that we perceive results from internal sources rather than external ones. What I mean is that Cydcor’s dress code is less strict than those in other corporations because their main goal is to make an employee feel at home and happy. And when you have happy employees, you get better productivity, efficiency, and good results.

What experiences and new skills gained were most valuable?

After working for Cydcor, I was able to nurture my skills regarding market research analysis, executive decisions, and teamwork experience. Yet, the most valuable skill I gained was time management. My supervisor Crystal Fernandez helped me develop organizational and planning skills because she wanted me to always plan my activities following a schedule, which I feel is a great asset since it enhances one’s output.

What would you say to other students considering an internship at Cydcor?

If you are someone who puts the time, effort, and passion to learn new things, then Cydcor is the right place for you to learn. This company not only gives you the opportunity to express your ideas, but your idea can potentially become one that the executive board could implement. How great would it be for student to have your idea implemented by a company? If you want to contribute to a company’s change and structure come and join Cydcor.

 

Julian G.

Cydcor Summer 2015 Interns Julian

My journey at Cydcor has been very unique. From the moment I had my first interview, I knew this is where I wanted to spend my summer. Everyone was extremely friendly and humble, and they even told me they would provide me with mentorship and free lunch. What more could a student ask for?

What experiences and new skills gained were most valuable?

Cydcor’s program has been both fascinating and challenging. They not only provided me with interesting tasks, but they were also very challenging. It allowed me to learn every day, developing skills in Excel and Business Intelligence, a software application used to analyze an organization’s financial data.

What would you say to other students considering an internship at Cydcor?

I highly recommend interning at Cydcor because I believe that the things I have learned during the internship will give me a competitive advantage when recruiting next year for a full time job.

 

 Yangzi Z.
Cydcor Summer 2015 Interns Yangzi

There were many things I enjoyed this summer at Cydcor: the working environment, company culture, the mentorship program, and the Lunch and Learn workshops. And the coolest CEO!

What role did you have as an intern, and what was your primary project?

I worked in the accounting department, mostly providing support. I also worked on several projects, including profitability analysis, invoice reconciliation, invoice recording, bank statement reconciliation, and client financial statement analysis.

How would you describe Cydcor’s company culture?

Company culture is my favorite thing about Cydcor. Personally, I think instead of being a corporate company, Cydcor is more like a big family. Everybody is so close to each other and overall it is a great place to work, learn, and grow.

 

Tina H.

 Cydcor Summer 2015 Interns Tina

The working environment is collaborative and energetic. I got to learn about what different departments do and how the entire company functions. The people here are friendly and always willing to help.

What role did you have as an intern, and what was your primary project?

I was working for compliance and quality assurance. My primary projects were audit projects to ensure we have quality sales.

How would you describe Cydcor’s company culture?

Cydcor’s company culture is very friendly and collaborative.

What experiences and new skills gained were most valuable?

I really enjoyed the intern project I worked on with all the other interns. I think it’s challenging and helped me improve my problem solving and team work skills. Being in an office and working on real life tasks also helped me learn about how I should act in a business setting.

What would you say to other students considering an internship at Cydcor?

It’ll be a fun learning experience. Don’t miss out.

 

Miguel B.

Cydcor Summer 2015 Interns Miguel

What role did you have as an intern, and what was your primary project?

My role as an intern was to help out HR and Learning and Development with the open enrollment presentation and the new hire surveys.

How would you describe Cydcor’s company culture?

Based off my personal experience, I would describe Cydcor’s culture as motivating, enthusiastic, positive and joyful.

What experiences and new skills gained were most valuable?

I think the graphic design and video-editing skills I developed was the greatest thing I took away from this experience.

What would you say to other students considering an internship at Cydcor?

I would tell them how great of an experience I’ve had and how much I’ve learned over the course of 10 weeks.

 

Sam C.

Cydcor-Summer-2015-Interns Sam

 The office has a pool table, Ping-Pong, a lot of free food, and a gym. I have friends that spent their summers getting coffee, making copies, or refreshing their emails. I also think that having other interns my age and sharing a group project was great for my overall experience. I am also working in the newest department at Cydcor so there isn’t really a “protocol” on how to do things, so in my projects I was given a lot of freedom.

What role did you have as an intern, and what was your primary project?

I worked on a digital resource center that the field can use with all of their sales and to make their training more efficient. I also was one of six interns working on the internship project. For the project, we came up with specific recommendations to improve the company and presented our findings to the executive team.

How would you describe Cydcor’s company culture?

It’s welcoming. I think that the people around me reached out at all times and I never felt like a burden, but that people genuinely want to help. I feel as though I know many different people in this big office from all different departments. The atmosphere can be fun and relaxed, but also motivated and focused on the work that needs to be done.

What experiences and new skills gained were most valuable?

I think just being in a real world environment is the thing I will take away the most from this summer. I would also say that working with other people to solve problems has been a skill I have acquired or improved this summer.

What would you say to other students considering an internship at Cydcor?

I would say be prepared to meet a lot of great people and that it is a fun time. I would say that you are going to work hard, but the work is meaningful and it is for people you like and respect.

Head over to http://cydcor.com/cydcor-openings.php to learn how you can join the Cydcor team today!

September 16, 2015

Cydcor Reviews ‘Conscious Business’

Cydcor Reviews Conscious Business
Image via Amazon

About Conscious Business: How to Build Value through Values by Fred Kofman

Consciousness plays a large role in organizational business. Building a conscious business means finding your passion and expressing your essential values through work, according to author Fred Kofman. A conscious business also continually builds a viable way to pursue happiness for many of its employees. It calls for solid performances through its community and the dignity of each shareholder. Conscious Business is the definitive resource for achieving what really matters in the workplace and beyond.

Why Cydcor Reviews recommends this to future leaders:

The most difficult parts about starting or running a business is the amount of overtime work needed, the stressful deadlines, and the thought of being overworked without a secure future. The real challenges that make or break an entrepreneur’s success require dealing with their own integrity, priorities, and conflicts with others people. Conscious Business analyzes those challenges and offers many different tools and strategies of how we can manage them and come out ahead having built a stronger foundation and a stronger company. This book is grounded in the harsh challenges of reality in business, such as understanding that failure is never an option and success is not always achieved. It’s a great starting point for business professionals to realize it takes a lot to make it on top, but it’s definitely not impossible.

Our favorite part:

Conscious Business contains many techniques to improve organizational greatness. The book’s chapters present techniques on building unconditional responsibility, succeeding with integrity, improving communication and speaking the truth, be accountable with commitments, and how to be the ultimate source of leadership. This book creates a tool set for organizational learning that can be applied to any day-to-day business culture. It’s a quick read with worthwhile knowledge to take away.

September 15, 2015

Finding a Mentor That’s Right For You

Cydcor-Sales-Mentorship
Flickr CC via Jeremy Wilburn

A mentor is a guide and counselor who provides career advice and support. This relationship—also a process—often involves a younger person seeking out the guidance of a more experienced employee or supervisor.

In some cases, a mentor provides this service as way to do good or “pay it forward.” Perhaps someone in their past took the time to help them out in their career development, and to honor the kindness and help they received, they seek to share their abilities with someone new.

Some schools, companies, and social organizations may have formal mentorship programs that match a more experienced person with a less experienced person.

One of the keys to a successful mentor and mentee relationship is enthusiasm. You should only pursue start the process if you’re honestly interested in developing your professional skills and committed to paying attention to the lessons a mentor has to offer. Before you seek out a mentor, review your goals and expectations.

A Mentorship Self Review

What do you want to learn from a mentor?

A mentor could teach you about the qualities required to be a good leader. A mentor might also teach you a technical skill—how to master a piece of sophisticated software—that will also take time to learn. A mentor could coach you on professional skills related to sales and business. Before you approach a potential mentor you need to know what you expect to learn and communicate those expectations to your mentor.

Are you ready to go back to “school”?

Finding a mentor and improving your professional skills is a great idea. You need to listen to what your mentor says and do what they tell you to do. It’s a bit like being back in school because you must be willing to follow their orders. You have to do your “homework” or you’re wasting your time and—even worse—your mentor’s time.

Do you have the time to commit to learning something new right now? Calculate the amount of time you’ll work with your mentor weekly. Figure out how much time you’ll need to study and practice your new skills. You’re going to need to schedule time for reading and studying. To sum it all up—do you have time to work with a mentor and commit to learning a new skill?

Important Qualities to Look for in a Mentor

Wisdom This quality covers a lot of ground. You want to find someone with experience that relates to your career path. But, more than that, you want someone who has the ability to review their own experience and pick out lessons that are important to share. The mentor needs to be able to identify key lessons insights that you will be able to learn from.

Authentic Working with a mentor involves an honest exchange of information, questions and answers, and sharing experiences. You’ll learn about your mentor. Your mentor will learn about you. He or she should be interested in hearing about your experiences, interests, and questions. If your potential mentor is only interested in telling stories about their success, you won’t have an authentic experience. It’s a waste of your time.

Trustworthy Asking someone to become your mentor can be risky. You might approach someone who you’ve worked with closely in the past and whose character you understand. You may also recognize that there is a colleague from another department or someone you know from your professional community. Working with them in an honest way may require that you confide in them and share some of your professional ideas and work experiences. Is the mentor you have in mind worthy of your trust?

Engaged You’re selecting a mentor based on their knowledge and experience. You’ll benefit most from a mentor whose experience is informed by a complete understanding of past and current practices in your industry. You want to improve your skills and build your mastery of a skill or process. This isn’t a history lesson. Your mentor must be engaged, open-minded, and love learning just as much as you do.

Learn more about Cydcor and what we do by checking out our latest videos on YouTube: https://www.youtube.com/user/Cydcor

September 3, 2015

R&R 2015 Photo Contest – Win $100 Cash!

Cydcor R&R 2015 Cancun PhotoContest

Cydcor is pleased to announce a photo contest coinciding with R&R 2015 in Cancun, Mexico! To enter the photo contest, all you have to do is post a photo on Instagram or Twitter using the hashtag #RRCancun2015 anytime between Thursday, September 3rd (12:00 PM EST) until Saturday, 5th (8:59 PM EST). Upon entry, you will be automatically entered into the R&R 2015 photo contest for a chance to win $100 cash!

See you at #RRCancun2015!

Terms and Conditions (Instagram)

Post a photo on Instagram, or Twitter using the hashtag #RRCancun2015 anytime Thursday, September 3rd (12:00 EST) until Saturday, 5th (8:59 PM EST) and you will be automatically entered in the R&R photo contest. To be eligible, entrants must be (i) at least 18 years of age and a registered attendant of Cydcor’s R&R 2015, Cydcor employees are not eligible to participate. Multiple submissions per participant are allowed. Profanity or inappropriate language or images, as determined by Cydcor, in its sole discretion, will be disqualified. The winner will be the account holder where the picture was posted. The most creative picture will win $100 cash to be awarded on site. The winner will be selected by Cydcor, in its sole discretion, and announced via Cydcor’s Facebook Page (https://www.facebook.com/CydcorLLC) as well as on Cydcor’s Instagram (@Cydcor), and on Cydcor’s Twitter (@Cydcor) on Saturday, September 5th any time after 8:59PM EST. This promotional offer is not intended to create a partnership, joint venture, co-ownership or other association between Cydcor and the participant.

This promotion does not have a connection with Instagram, Inc. in any way and is not sponsored, endorsed or administered by, or associated with, Instagram. By entering the contest, participants agree to fully release Instagram from any and all liability, and agree to Instagram’s terms of use.

Terms and Conditions (Twitter)

Post a photo on Instagram, or Twitter using the hashtag #RRCancun2015 anytime Thursday, September 3rd (12:00 EST) until Saturday, 5th (8:59 PM EST) and you will be automatically entered in the R&R photo contest. To be eligible, entrants must be (i) at least 18 years of age and a registered attendant of Cydcor’s R&R 2015, Cydcor employees are not eligible to participate. Users who do not use @Cydcor or the contest hashtag will not be entered to win. Participant may not create multiple accounts to enter the contest – the creation of multiple accounts will make participant liable to have all accounts suspended by Twitter.  Any participant found creating multiple accounts to enter the contest will also be disqualified.  Multiple submissions per participant are allowed; provided, however, that the participant posts a different tweet each time.  Participants may not post the same tweet repeatedly (no duplicate tweets).  Posting duplicate tweets is a violation of Twitter Rules and jeopardizes search quality. Profanity or inappropriate language or images, as determined by Cydcor, in its sole discretion, will be disqualified. The most creative picture will win $100 cash to be awarded on site. The winner will be the account holder where the picture was posted. The winner will be selected by Cydcor, in its sole discretion, and announced via Cydcor’s Facebook Page (https://www.facebook.com/CydcorLLC) as well as on Cydcor’s Instagram (@Cydcor), and on Cydcor’s Twitter (@Cydcor) on Saturday, September 5th any time after 8:59 PM EST. This promotional offer is not intended to create a partnership, joint venture, co-ownership or other association between Cydcor and the participant.

This promotion does not have a connection with Twitter in any way and is not sponsored, endorsed or administered by, or associated with, Twitter. By entering the contest, participants agree to fully release Twitter from any and all liability, and agree to read and abide by Twitter’s Rules.

September 2, 2015

The Importance of Rest and Relaxation

Cydcor The Importance of Rest and Relaxation
Flickr CC via Nizam Uddin

Recent research has revealed that people perform better at work and in life if we practice strategic renewal. If you’re rundown you’re more susceptible to getting sick and miss days from work.

You need to get more sleep during the week, scheduling daytime workouts, eat healthy foods, and enjoy rest and relaxation away from the office with your team members whenever possible.

These simple changes in behavior are guaranteed to improve your attitude about work your performance at work—and maybe even your beach volleyball skills.

Humans aren’t designed to run on high level without having a period of rest and relaxation. You need a time for renewal. It allows you to relax and rejuvenate your mind and body.

That’s why Cydcor’s R&R Cancun 2015 is such an important event. It celebrates your accomplishments and reminds us all that we need to take a moment to stop and smell the frangipani.

Here are some of the specific benefits of rest and relaxation whether you’re on the beach or in your own backyard:

Restores your energy: You need to recharge you batteries in order perform at peak effectiveness throughout the day. Rest and relaxation is part of your work cycle and taking advantage of it whenever possible will improve your productivity.

Repairs your body: Our bodies repair themselves from daily wear and tear when we rest. Rest and relaxation reduces stress and improves overall health. You’ll be able to easily work a full day.

Improves your focus: An active mind gets tired just like an active body. Including time to quiet your thoughts and letting your mind rest is part of the healing process. You’ll improve your ability to concentrate and problem solve at work.

Improves your mood: Relaxation makes you feel happier. When you choose to think about things that make you feel good, you’ll discover that you actually feel more positive about the challenges you face at work. You’ll begin to see obstacles as opportunities.

Increases your creativity: Too much stress and activity often disconnect you from your creative potential. Rest and relaxation will allow you to regenerate as an individual and as a team. Your ability to create and innovate as a team member and as a cohesive group will be improved when you return to work.

Keep up with the latest posts from R&R 2015 by following Cydcor on Instagram! https://instagram.com/cydcor/

September 2, 2015

Cydcor’s Project Launch Inspires Success at Pacifica High School

Cydcor & Pacifica High School Team Up for Project Launch
Cydcor team members pose with studest of Pacifica High School on the first session of Project Launch

Cydcor, the recognized leader in outsourced sales services, recently led an educational outreach experience project titled Project Launch for DECA Academy of Business students. Pacifica High School’s Academy Developing Entrepreneurial and Corporate Assets (DECA) Academy of Business is a career academy at Pacifica High School in Oxnard, CA. Cydcor introduced students to Project Launch on August 20th, continued with additional training on August 21st, and closed on August 28th with an announcement of program winners.

Cydcor’s Project Launch program has been carefully designed to grow student awareness of three significant career options: Hospitality and Tourism, Accounting and Finance, Marketing and Business. Students engaged in Project Launch learn professional and personal skills that will prepare them for college or the professional workforce.

Cydcor executive leadership and senior staff have partnered with Glen Polson of Creative Product Sourcing in this educational outreach program to once again show our profound commitment to community service.

Cydcor’s Project Launch is a community outreach program designed to give students an opportunity to work on a real-world business problem. Students are engaged in a scenario that requires them to fill a need, fix a problem, or create an idea. It’s an important training experience for students since every professional person has to face these problems on a regular basis—with increasing complexity—as their careers develop.

Each day of the program has been carefully planned by Cydcor volunteers to create a realistic work experience. The program began on August 20th with Glen Polson of Creative Product Sourcing introducing the main challenge of project—a T-shirt design contest that will benefit the D.A.R.E (Drug Abuse Resistance Education) program. The winning design will be sold online and in the D.A.R.E program. This 3-day program includes a second design contest that requires students to create a logo for Project Launch, the 3-day program they’re participating in.

On the first day of this workshop, Cydcor team members provided a 45 minute presentation that allowed students to experience a brainstorming session. It showed the students the skills needed to generate ideas, choose an idea that works, create an action plan, assign tasks, and execute their work plan.

Next day, the students recapped what they learned during the first day. This on-the-spot review was included in the project intentionally to let the students experience the surprises and sudden changes that are part of a real world work situation. In addition, they were introduced to a second challenge – to design the Launch Project Logo.

Students closed the day on a high note with the arrival and focused attention of Cydcor’s President, Gary Polson. He provided insight and advice focused on the importance of engaging in your own education, making the right choices to have a better future, and never giving up no matter the circumstances faced. He encouraged the students to continue to develop their skills and education through opportunities they encounter such as programs like Project Launch.

Cydcor Project Launch 2
The final day of Project Launch where a group of students was chosen as the winner of the D.A.R.E. program t-shirt design challenge.

September 1, 2015

R&R 2015 Selfie Stick Caption Contest

Cydcor-R&R-2015-Announcement

R&R 2015 is coming up soon! Cydcor plans to celebrate and reward our organization’s success in Cancun, Mexico, and we’re excited for what’s in store!

For starters, Cydcor is kicking off R&R 2015 with a caption contest on our Facebook Page. To participate, head to www.facebook.com/CydcorLLC , and submit an original caption in the comment section of this photo:

Cydcor-RR-2015-Selfie

A winner will be selected at random to win a selfie stick to take some awesome photos at R&R 2015!

As such, all entrants must be a primary registrant to the R&R event (primary registrants’ guests and Cydcor employees are not eligible), however, we greatly encourage ‘likes’ for contestant entries and shares among friends and family!

Contest begins Tuesday, September 1, 2015 at 12:00 PM PST and closes Thursday, September 3, 2015, 11:59 PM, EST. The winner will be announced on Friday, September 4th, 2015 on Cydcor’s Facebook page.

 

Terms and Conditions

Valid entries are comments that caption the related post on Cydcor’s Facebook page. To be eligible, entrants must be (i) at least 18 years of age and (ii) a primary registrant attending Cydcor’s Cancun R&R event (primary registrants’ guests and Cydcor employees are not eligible). Multiple comments per participant are allowed. Profanity or inappropriate language, as determined by Cydcor, in its sole discretion, will be disqualified. The Isnap pro selfie stick will be awarded onsite at the event. Contest begins at 12:00 PM, PST on Tuesday, September 1, 2015 and ends at 11:59 PM, EST on Thursday, September 3, 2015. All participants will enter into a raffle and the winner will be announced via Cydcor’s Facebook page on Friday, September 4, 2015. This promotional offer is not intended to create a partnership, joint venture, co-ownership or other association between Cydcor and the participant.

This promotion does not have a connection with Facebook in any way and is not sponsored, endorsed or administered by, or associated with, Facebook. By entering the contest, participants agree to fully release Facebook from any and all liability.