Month: May 2016

May 31, 2016

Cydcor Reviews Strength Based Leadership: Great Leaders, Teams, and Why People Follow

Cydcor Reviews Strength Based Leadership: Great Leaders, Teams, and Why People Follow
Image via Amazon

About Strength Based Leadership: Great Leaders, Teams, and Why People Follow

Nearly a decade ago, researchers at Gallup concluded a 30-year study of leadership strengths. Over the course of the project, researchers examined over 1 million work teams, supervised over 20,000 interviews with leaders, and spoke with over 10,000 followers about who the most important leaders in their lives were.

Strength Based Leadership is the interpretation of that information by best-selling author Tom Rath and prominent leadership consultant Barry Conchie. In the book, Rath and Conchie identify strategies that will allow you to find and develop the strengths to improve your ability to lead.

Why Cydcor Recommends This Book

The authors thoughtfully interpret the data Gallup assembled over decades, using their insights to craft a guide that teaches readers to discover and develop leadership abilities.

Some experts might suggest imitating the leadership style of someone famous, but Gallup’s research proves that approach simply doesn’t work for long. Instead, readers are encouraged to be themselves and engage these three key findings from Gallup’s research in a personal and authentic way:

1. The most effective leaders are always investing in strengths.

2. The most effective leaders surround themselves with the right people and then maximize their team.

3. The most effective leaders understand their followers’ needs.

Cydcor recommends this book because it helps guide readers toward becoming a successful leader in a way that builds on their own unique strengths.

Our Favorite Part

Our favorite part of Strength-Based Leadership is that it provides a practical approach to building leadership skills. The Gallup researchers identified 34 leadership strengths. For each one of those strengths they suggest two or three ways to use them at work and in your personal life.

The authors connect the results of the Gallup study with strategies used by real-world leaders. They provide real-world examples to teach readers to continually develop their strength-based leadership skills. These lessons also improve organization and management skills.

Interviews with Wendy Kopp, founder and CEO of Teach for America; Simon Cooper, President of the Ritz-Carlton; and Brad Anderson, Chief Executive Office of Best Buy, provide practical insights into the leadership process that readers can apply to their professional development.

So, check out this book and let us know what you think. Share with us on Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

May 24, 2016

Cydcor Celebrates Operation Smile Fundraising In Style at New York City Gala

Cydcor Celebrates Operation Smile Fundraising In Style at New York City Gala
Cydcor ambassadors on the red carpet at Cipriani’s in New York City during Operation Smile’s 2016 New York Smile Event.

The evening of May 12th, everyone was smiling at Cipriani’s in Midtown Manhattan—the destination of Operation Smile’s New York Gala. Cydcor joined Operation Smile and their supporters to celebrate amazing medical missions that brought life-changing care to those suffering from cleft palates and other facial malformations.

Cydcor has partnered with Operation Smile for six years already, each year raising funds and awareness to help children facing difficulties from having facial problems. “At Cydcor, we can’t imagine a day without a smile—it is that immediate connection with people—and we are humbled to help make smiles possible through the work of Operation Smile,” said Cydcor President Vera Quinn.

At the New York Smile event, actress Kate Hudson was presented with the Universal Smile Award for her volunteer efforts to improve the lives of those in need and for providing an inspiring example of outstanding leadership. Other prominent guests at the event included Jaimie Alexander, Oliver Platt, Diego Klattenhofff, Colin Donnell, and Jason Weinberg. “It was an inspiring experience for the Cydcor team to be among these highly recognized celebrities making this event even more special.” Manilynn Disuanco, Cydcor’s red carpet correspondent during the Smile Event shared, “Meeting Kate Hudson was really cool!” But, for her, the real celebrities were some of the award winners being recognized for their outstanding contributions. “I really enjoyed hearing Andrew Dolce, 2016 John Connor Humanitarian Award winner speak. He brought his grandchildren on stage with him. His family joined him on his medical mission trips to Nicaragua. His example has inspired me to get more of our Cydcor family inspired and hopefully get my family involved, too!”

Volunteering to raise funds for Operation Smile gives those involved an opportunity to share a rewarding activity with their families and coworkers. Chris Minger, President of Philiadelphia Elite Group, Inc., said that the Cipriani event reaffirmed his commitment to this volunteer effort. He explained, “What was most enlightening to me was hearing about how other Operation Smile supporters had been able to involve business and family networks to help this cause. Volunteers are doubly blessed. We can raise money and build bonds between our family members, friends, and coworkers. Volunteering for Operation Smile is a win-win situation for everyone involved—the volunteers, the organization, and, most importantly, the families we serve.”

Cydcor’s Chief Information Officer, Dwight Coates, walked the red carpet at the Operation Smile Gala as well. He mentioned he was moved by the passion that fuels Cydcor’s volunteers. “Not only was the Cipriani event beautiful, but the passion and desire to help others was as beautiful as the space itself. People helping others, especially children—there is no better way to help and give back,” he said.

Over the last year, Cydcor volunteers around the country held fundraising events to raise money for Operation Smile’s medical missions. Top fundraisers from Cydcor were recognized with an invitation to join a medical mission to Bolivia in March 2016. This trip gave operations to 134 people in need, with 180 total procedures performed.

Earlier this year, Cydcor also supported a mission to the Dominican Republic, adding to the list of medical missions Cydcor and Operation Smile have worked on together, including Guatemala (2014), Mexico (2014), and Brazil (2012).

The Cipriani Operation Smile Gala highlights the fundraising efforts and medical missions performed by Cydcor volunteers. Mouad Alami, from Cydcor Canada, had a profound personal moment while attending the gala. “I felt emotional when I saw a video at Cipriani. One of Operation Smile’s missions took place in Morocco—where I was born! I felt grateful to everyone who donates for great causes like this one. Operation Smile knows no boundaries for their humanitarian work,” he said.

Cydcor’s fundraising totals for Operation Smile have been primarily achieved through the annual Day of Smiles fundraising event, which includes a variety of fundraising efforts across the US, Canada, and the UK. Cydcor hopes to hit the $1 million fundraising milestone by the end of 2016.

“There is nothing more precious than the life of a child,” said Kimberly Mendoza, one of Cydcor’s top fundraisers who attended the Operation Smile event. “You can make a huge difference in these children’s lives by donating, coming up with different fundraising ideas, or even just getting the word out about Operation Smile and the incredible work they do.”

The Operation Smile event in New York was an eye opening experience for the Cydcor team where they got to see the impact their fundraising efforts make in saving children’s lives. The team is excited to contribute even more during the upcoming Day of Smiles fundraising event. To help support Cydcor’s fundraising efforts for Operation Smile, visit www.operationsmile.org/cydcor. Donations are welcomed.

Learn more about Cydcor on Facebook and Twitter, and on the Cydcor blog.

About Cydcor

Cydcor is the leading provider of outsourced, face-to-face sales teams to a diverse client base of companies in a wide range of industries, including telecommunications, office products, retail, energy, and financial services. Serving Fortune 500 and emerging market clients in the business-to-business, residential, and retail channels through in-store marketing initiatives, Cydcor works with a network of more than 350 independently owned corporate licensee (ICL) sales offices, providing clients access to more than 4,600 sales professionals. The privately held company is based in Agoura Hills, California. For more information about Cydcor, go to www.cydcor.com.

May 12, 2016

How To Get More Out of Your Meetings

How To Get More Out of Your Meetings - Cydcor
How often do you say, “Wow, that was a great meeting!”? Use these strategies and you’ll learn how to make all of your meetings matter.

Great meetings can help us feel excited about work, but bad meetings can do just the opposite. These innovative meeting strategies will empower you to make the most of your meetings – something that will be good for not just you, but your team members as well.

Schedule Meaningful Meetings

The simplest strategy for turning a bad meeting into a good one is to set a meeting purpose and a leader. Bad meetings are almost always due to a lack of direction, goals, focus, or a sense of efficiency. If you are in charge of a meeting, prepare an agenda that you can send out to attendees ahead of time along with any materials you’ll be reviewing. Take 15-30 minutes before the meeting to review meeting goals and specific points you plan to bring up.

Change Your Attitude

Even if you aren’t running the meeting, you can still help improve it by staying organized and being actively engaged. Before the meeting occurs, make sure you can answer the following questions:

  • What do you want to learn from this meeting?
  • Who are the people attending the meeting?
  • What are their goals and interests?
  • What is your role in this meeting?

Prepare yourself beforehand to ensure you understand the purpose of the meeting and how you are expected to participate. Touch base with coworkers and find out what they will present. If you have relevant questions or concerns, write them down so that you will be ready to bring them up during the meeting. Arrive a few minutes early to greet the leader and review the agenda. Finally, always take detailed notes of what was discussed, especially as it relates to deliverables and deadlines.

Write a Meeting Summary

Once the meeting ends, don’t simply dive back into your work or head out for lunch. Sit down for a few minutes and think about the meeting: Review your notes, highlight the most important issues discussed and their outcomes, and take note of next steps and deliverables. Set reminders to follow up on items if necessary; don’t fall into the trap of taking great notes and never looking at them again.

If you take the time to prepare for meetings and approach them with a positive attitude, you will be able to make each meeting a productive part of your day and a positive influence on your career.

Getting more out of meetings requires a positive attitude and creative strategies. How do you get the most out of your meetings? Share with us on Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

May 12, 2016

Cydcor Reviews Presence: Bringing Your Boldest Self to Your Biggest Challenges

Cydcor Reviews Presence: Bringing Your Boldest Self to Your Biggest Challenges
Image via Amazon

About Presence: Bringing Your Boldest Self to Your Biggest Challenges by Amy Cuddy

Author Amy Cuddy came to the world’s attention in 2012, when her TED Talk on body language garnered over 27 million views online. Cuddy is a social psychologist and teaches business administration at Harvard Business School. In her new book, Presence: Bringing Your Boldest Self to Your Biggest Challenges, Cuddy explains that presence “is the state of feeling connected with our own thoughts, values, abilities, and emotions, so that we can better connect with the thoughts, values, abilities, and emotions of others.”

Presence is a powerful guide that teaches us how to identify and work in harmony with our true selves in order to make a bigger impact on the world.

Why Cydcor Recommends This Book

We recommend this book because Cuddy encourages us to embrace our personal qualities and abilities and let them manifest in the world around us. Presence empowers the reader to become an authentic, yet commanding, force in the world. You will learn how to command respect from your colleagues and inspire them to do and be more. You will also discover how to release any anxiety when facing challenges, and gain clarity and poise.

Our Favorite Part

In this book, Cuddy teaches us to activate our presence and consciously inhabit our bodies through power posing. She cites tests between two different groups, and talks about the results of enacting two sets of poses. She mentions how after only two minutes, the group of posers assigned with physically expanding themselves showed elevated levels of testosterone. They also showed decreased levels of cortisol, which has been linked to increased levels of stress.

We particularly liked Cuddy’s reminder to pay attention to our presence and her warning not to take anything for granted:

“Taking control of your body language is not just about posing in a powerful way. It’s also about the fact that we pose in a powerless way much more often than we think—and we need to change that.”

Have you used power-posing to improve your presence at work? We want to know the power poses that worked for you. Share your experience on Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

May 11, 2016

Get More Done in Less Time

Get More Done in Less Time Cydcor
Use these tips to become more productive without adding extra hours to your workday.

If you’re smart about how you manage your workday, you will find the extra hours you need to get more done. We support our employees and sales associates, and encourage them to find opportunities for innovation and improving processes. Cydcor even finds opportunities to model these behaviors for our daughters and sons. As you unpack your habits and routines, don’t judge yourself for procrastinating or struggling to reach your goals. Instead, make an effort to apply some of the following tips to help you improve your productivity. Eventually, you will create a new routine that will allow you to be more productive.

Rethink Your Routines

How much time do you spend getting your morning coffee? Checking and responding to email? It’s easy to convince yourself that you must read, react, respond, and reply to every single email. Review your daily routines to determine if you’re using your time efficiently. Cut ten minutes out of 3 of your daily routines by removing inefficient practices and you’ll already have found 30 extra minutes in your day. Use these intelligence-boosting strategies to improve your problem solving skills and come up with even more time saving strategies.

Organize Your Mind and Workspace

You’ll get more done at work if your mind and workspace are well organized. Commit to working on each task for 20 minutes. Use a timer on your phone, watch, or computer. After 20 minutes, check your messages. Politely inform your coworkers that you’re trying a new technique for getting things done so that they are able to respect your focus time instead of interrupting it. They may even decide they like the idea and begin to use it themselves.

Identify Your Most Important Tasks

At the end of the workday, identify your most important tasks for the next day. Review each of tasks and break them down into component tasks. This way, when you get to work the next day, you will know exactly what needs your attention and will get to spend time on your most crucial tasks right from the start of your day. Schedule time at home the night before to review your list of things to do and you’ll wake up feeling fresh and ready to rumble.

Getting more done in the same amount of time is hard work. Ask your coworkers and supervisors for their suggestions. Once you do that, you’ll have started a productive conversation that will result in better outcomes for everyone.

What are your secrets for getting more done in the same amount of time? Share your tips or photos on Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

May 5, 2016

Think Like a Customer to Improve Your Sales Performance

Think Like a Customer to Improve Your Sales Performance
When you put yourself in the customer’s shoes, you’ll gain the insight needed to solve their problems and become a resource they depend on.

If you want to improve your sales performance, you need to think like a customer. It’s vital that you understand the obstacles preventing your customers from reaching their goals. Your customers will appreciate your effort in trying to understand their needs in order to provide them the best solution to their current problem or situation.

Employees and sales associates at Cydcor are trained to provide innovative solutions for our customers. Understanding our customer’s needs is an integral part of our world-class customer service.

Use the strategies described here and you’ll begin to think like a customer- that’s the first step in delivering great customer service.

Develop Long-term Relationships

A good salesperson builds long-term relationships with their customers. Keep up-to-date on industry developments and trends. Study the industry and become even better informed than your customers. By developing this expertise, you will be seen as an industry expert. You’ll be a part of their community. Your customer will see you as a trusted resource, not someone whose sole interest in them is making a sale. Always remember that your customer is the boss and your business will last for a long time.

Communicate Regularly

Although the world may rely on text messages or social media to communicate in 2016, reaching out to customers with a phone call or speaking with them in-person will show that you like going the extra mile. When you speak to your customers on the phone, at a community event, or at an industry event, let them know how much you appreciate their business. Ask your customers if they like working with you. Find out if they would recommend you to people in their networks. Staying in touch with your customers through face-to-face conversations shows that you’re always thinking about them and their problems. Checking in with your customers even when you don’t have something to sell builds connections, not just sales.

Be Visible

Join social networks popular with current and potential customers. Follow your customers on Twitter and connect with them on LinkedIn. Join industry groups on Facebook to learn what is buzzing in the business. By having a visible presence, it will be easier for customers to trust you and let you handle their needs. Utilize all opportunities to be what they’re looking for.

Build your online reputation as a trusted resource by regularly posting comments, links, and business news to industry blogs. Always use your real name and your company’s name. Include an email address, phone number, or link to your company website. Being transparent builds trust and may be a key factor in your favor when a customer makes a purchasing decision.

Think about your experiences as a customer, too. What do you like and don’t like about a salesperson? What are some of the characteristics you look for to help you have a positive sales experience? Do you appreciate when a salesperson has your best interest in mind? Do you have a better experience when the salesperson is approachable, patient, and clear?  Do you like being given multiple options for you to choose from? Answering these questions will help you to start thinking like a customer. This is the key to begin to provide truly great customer service!

Do you have more tips on how to better understand your customer and their needs? Let us know the customer service strategies that work best for you. Share your insights on Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

May 3, 2016

Cydcor Volunteers Support Habitat for Humanity and the LA Food Bank

Cydcor Volunteers Support Habitat for Humanity and the LA Food Bank 1
Participating in philanthropy programs creates strong communities, builds a committed work force, and creates a promising future for businesses today.

Cydcor recently participated in two community outreach programs that we were proud to be a part of: Habitat for Humanity and a volunteering project coinciding with Earth Day at the LA Food Bank!

A group of 18 Cydcor volunteers joined Habitat for Humanity to help build homes for the local veteran community. Volunteers rolled up their sleeves and got to work building homes for people in need. Together with Habitat for Humanity, Cydcor team members were able to get 10 homes ready for inspection.

Team-building was essential for this effort, as Habitat for Humanity welcomes skilled and unskilled workers to join on-site construction teams. Cydcor volunteers showed up to the challenge with their willingness to learn and work hard, while Habitat for Humanity provided all of the tools and safety equipment, needed to get the job done.

“It was definitely gratifying, walking away at the end of the day and seeing what we accomplished as a team. I wasn’t sure we could make a difference, but we certainly did,” said Rosy, an executive assistant at Cydcor.

Many of Cydcor’s teams took part in the day, including Cydcor’s CFO, Ron Nathanson, and the Cydcor finance team. These volunteers were more than happy to come together to help a great cause, as well as improve on their team-building skills.

Cydcor-Volunteers-Support-Habitat-Humanity-LA-Food-Bank-6
What a great way to help others build a better tomorrow.
Cydcor Volunteers Support Habitat for Humanity and the LA Food Bank
This is how we do team building at Cydcor: Working together building homes for those in need! Great job everyone!

Cydcor’s Information Technology (IT) department also recently got to work for the local community, volunteering on Earth Day by working at the LA Food Bank.

Cydcor Volunteers Support Habitat for Humanity and the LA Food Bank 4

The Cydcor team put together food packets for low-income families, assembled backpacks of food for children who may go hungry otherwise, and provided essential services to senior citizens in Los Angeles who are unable to afford their next meal.

Coming together to help this cause also allowed Cydcor members to get to know each other better and got the team excited to work for their community.

Cydcor Volunteers Support Habitat for Humanity and the LA Food Bank 5
Cydor volunteers working on an assembly line, putting together care packages filled with food and supplies.

Dwight Coates, Cydcor’s Chief Information Officer, reported that Cydcor volunteers put together over 900 care packets for senior citizens on fixed incomes who often have disabilities that adversely impact their health and finances. Sometimes they have to make the impossible choice between paying for medical care or getting a meal.

“I have worked with the LA Food Bank for the past 6 years and thought, what a great way for our people to help those who need help the most,” said Dwight Coates. “By each team member having a unique and often time-sensitive task on the conveyor line, we each depended on each other for our deliverable of reaching over 750 bags in the morning time.  Due to our teamwork, we packed over 900 bags for distribution.”

Cydcor Volunteers Support Habitat for Humanity and the LA Food Bank 6

Education is an important part of the volunteer experience. By participating in volunteer programs, Cydcor employees and sales associates develop an understanding of the problems impacting their communities. The volunteers learned that over 1.4 million people in Los Angeles County are food insecure, meaning that they don’t know where their next meal will come from.

Cydcor-Volunteers-Support-Habitat-Humanity-LA-Food-Bank-4

Cydcor is thankful and proud of the great work done by our volunteers, and we look forward to the next project we take on to help our local community!