Behaviors We Value
The way we work at Cydcor is guided by a distinct set of highly valued behaviors. These values represent the way we do business and are a crucial part of how we operate. Together, they make up our constitution for how we approach business, and how we treat each other and our clients.
Integrity
• We do what is right, not what is easy; and work on what is vital, not easiest.
• We decide what is best in the long term, not what is easiest.
• We deal with an issue now, rather than put it off.
• If we say we are going to do something, we do it. If we do something, we do it well.
• Our actions and words match.
• We consistently example integrity and our Behaviors We Value.
Service
• We exist to serve and support our network of independently owned and operated sales offices, and our clients
• They are the soul of our business.
• We service and support our clients by exhibiting professionalism in the field, acquiring profitable customers, providing consistent sales, accurate and timely reporting and billing, flexibility in our operations and through great customer service.
• We service and support our network of sales offices by proactively looking for ways to improve their experiences and the experiences of their sales representatives.
• All interactions with the sales offices are respectful, thoughtful and learning experiences for us for how to improve the support we give them. Our example of excellence and attention to detail will elevate their own standards, and we are responsible for setting the bar high.
Development of Our People
• Our people are the key to our success.
• We will nurture an environment of self-improvement and have a plan for each team member to help them develop and grow.
• We will aggressively make resources and time available to each team member.
• Each team member will get regular feedback that lets them honestly know where they stand.
Collaboration
• Only through collaboration will we become a great company.
• Many minds are better than one. Solutions, processes and systems are best developed in a team environment where each team member’s ideas are heard.
• We respect each team member, and yet we’re comfortable to disagree with each other.
• Our responsibility is to voice our opinions and ideas, although they may not be popular. Tension among team members is often healthy. We should strive to come up with the best ideas, and make sure we do not go down a path led by the loudest member.
• As team players, we are accountable for the tasks we commit to complete, so we do not let down our team.
• We realize that in working together, we get the right things done more efficiently.
Respect and Get Every Brain in the Game
• We recognize each individual has unique skills, talents and perspectives that contribute to our success.
• We value and appreciate each team member’s contribution and thought to improve Cydcor.
• In all interactions, we first seek to understand the other person’s perspective and are open-minded to their suggestions and input.
• Every person will be treated with dignity and respect.
Communication and Candid Discussions
• We understand that without open communication and candid, constant feedback, we cannot improve as people or as an organization.
• It is our responsibility to cultivate an environment where openness and truth are encouraged and rewarded.
• We do not respond angrily or defensively when people disagree, bring up issues or find fault.
• We have the courage to voice our opinions, even if we perceive another person to be a stronger, of higher rank or more dominant.
• We feel comfortable to disagree with anyone, analyze pros and cons, listen open-mindedly to others’ ideas, encourage ideas from all levels and ask the how and what questions.
• We are not afraid to speak our mind, or express ideas – even if we say something “stupid.”
• We keep thinking of better ways to improve every aspect of the business. WE need to listen to ideas without immediately saying “no.” When brainstorming, we listen to all ideas and write them down before discussing any of them.
Execution
• We set goals, make plans to accomplish these goals, execute these plans, follow up and give recognition for timely accomplishments, are accountable for our performance and brainstorm how to better achieve these goals.
• We organize and structure our work, projects and tasks around the results we need to achieve. We evaluate our progress regularly.
• If we are not producing results, we are open-minded enough to look at alternate solutions.
• We will not be tied to ideas, projects or tasks because we thought of them.
• We will be measured based on results.
• We reward and recognize people who are proactive and who make themselves responsible for deadlines, results and finding the root of problems.
