February 13, 2015
Cydcor Reviews ‘Power Listening’
Here is Cydcor’s review of ‘Power Listening’ by Bernard Ferrari!
About Power Listening:
Nothing causes bad decisions in organizations as often as poor listening skills. But Bernard Ferrari, adviser to some of the nation’s most influential executives, believes that such missteps can be avoided and that the skills and habits of good listening can be developed and mastered. He offers a step-by-step process that will help readers become active listeners that are able to shape and focus any conversation.
Why Cydcor recommends this book to future leaders:
Ferrari claims that in a business setting, good listening is a critically important (albeit strenuous) activity and that one that must be purposeful, under control, and in possession of total focus and engagement.
The author focuses on how to avoid the common pitfalls in conversation, and explains how to correct them if they occur. To actively and empathetically listen is critical in any important interpersonal situation, social or professional.
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Our favorite part:
One of the best parts of this book, and its greatest value, lies in how skillfully Ferrari poses clusters of questions to accomplish two separate but interdependent and immensely important purposes: To sharpen the inquiry skills of his reader (i.e. how to learn what needs to be known) and to provide a context within which his reader can apply those skills.
For example, Ferrari explains that, whenever possible, he avoids interrupting another person unless it is absolutely necessary. And when he does interrupt, “any interruptions or responses I make as questions. If I disagree with a statement, I’ll package my disagreement in a probing question.” In advance of discussion of key issues, he formulates a few questions that he may need “to guide the conversation into areas that will be more useful for me and [conversation partner].”