The importance of customer loyalty
Sales is an extremely competitive industry with customer loyalty being the end goal. That’s why it so important to treat each interaction with a current or potential customer as an investment in that relationship. Did you know that 87% of customer said they would stop doing business with a company after a negative experience? And of those 84% said they would share their negative experience with others. On the other hand, 58% said they would recommend you to others after a positive […]