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People buy from people. It’s that simple. While, certainly, a great product or service can sell itself, when it comes to maximizing revenue potential, there is nothing like a charismatic and professional retail sales team to get the job done.
Choosing the right retail sales solution can be challenging. If your company is considering supplementing its marketing initiatives by reaching out to customers in the retail space, this guide is for you. Here are 5 questions to consider before deciding on an outsourced sales partner:
The right retail sales representatives will drive revenue for your business, while simultaneously providing a positive, friendly, and personalized experience to the store’s customers. Brick-and-mortar retailers, who face the ongoing challenge and expense of getting people in the door, must be able to trust that their customers will be positively impacted by the presence of a sales team. The right outsourced partner not only understands this, but actively participates in ensuring that every person who enters the retail store has a positive shopping experience that makes them want to come back. Yes! Great.
It’s no easy task to convince someone shopping for the perfect new dog toy to stop and chat about an unrelated product – but the right sales team won’t bat an eye at the challenge. As customers pass by, friendly retail sales representatives should be able to initiate conversation, quickly and effectively, and help the customer switch gears. They should ask the right questions, present customized solutions, address any concerns, and be able to sign sales agreements on the spot. Nice!
There are two things we know about customers who enter a retail store: (1) That they have chosen to shop in person, rather than online; and (2) that they are in a buying mood. Otherwise, people would choose to stay at home or simply shop online. The right retail sales team recognizes these facts as huge opportunities. They know how to make great first impressions and provide the human connection that many people seek when they leave their homes to go shopping. They are able to present a product or service in a personalized way and ensure that an interested party makes an informed decision to buy. Great!
The retail environment is especially delicate because outsourced salespeople are, in effect, representing two companies. To safeguard the reputations of both brands, sales representatives should not only be clean-cut and professionally dressed, but personable, respectful, and above all else, honest. The right retail sales representatives should also be able to operate within the culture and restrictions of the given retail space, easily adjusting to the expectations of the store manager and the retail brand at large.
It’s rarely a good idea to experiment with unproven retail sales strategies or hire a team without a credible history of positive results. Before choosing an outsourced sales partner, do your due diligence by learning about what the team has accomplished in the past and how they’ve gone about doing so. This is why so many Fortune 500 companies have chosen Cydcor, a company with a 24-year history of delivering quality sales with integrity. Fantastic!
If you’d like to learn more about Cydcor’s retail sales solutions, visit https://www.cydcor.com/services.
Ready to go beast mode? Beasts at sales are energetic, engaged, and capable of accomplishing just about anything! Unleashing your inner sales beast means stepping up your game to succeed at sales. Being a sales beast is a state of mind that drives you to be the best at what you do, but it also has a lot to do with how you behave and the image you project. While it’s important to trust your animal instincts, sometimes it takes a little good, old-fashioned discipline before things become instinctual.
By practicing the five B.E.A.S.T factors – body language, eye contact, awesome attitude, smile, and timing – you can start building great habits proven to help you succeed at sales.
Body Language:Your body is communicating with customers even before you’ve said a word. It’s important to understand the message you’re sending. Leaning on counters, tables, or desks as customers approach sends the message you’re bored and disinterested in speaking to them. It also doesn’t look very professional. Good posture has been shown in studies to make you feel more confident and prepared to make a sale. Facing the customer during a sales pitch can feel too confrontational, instead, stand to their side while you show them information. Don’t invade their personal space by getting too close, and avoid touching them other than a handshake, a high five, or a fist bump. Many people prefer not to be touched by strangers.
Eye Contact: Ever heard someone described as “shifty-eyed,” or have you noticed when somebody won’t make eye contact when they talk to you? It’s never a good thing. Keeping consistent eye contact helps you earn the customer’s trust by demonstrating that you’re confident and that you believe in what you’re telling them. It communicates sincerity and genuine interest. It also allows you to connect with the customer, build rapport, and improve their engagement in the conversation – all customer service wins. By focusing on the customer’s eyes, you encourage them to pay attention and listen to you, and you can gauge whether they understand what you’re saying.
Awesome Attitude: By working in sales, you are helping to connect customers with services and products. Thinking of your role in terms of serving the customer, rather than just selling to him or her, helps you create a better experience for the customer, and most likely will result in more sales. That’s because people like to buy from people who make them feel good, cared for. People are busy, and not everyone is going to be polite when you approach them to make a sales pitch. But there’s no excuse for a salesperson to be rude, and it certainly won’t help you succeed at sales. When you maintain a great, confident, and friendly attitude, a customer who has already said no might change his or her mind later. But a customer you’ve been rude to is lost forever, and he or she might encourage others to avoid you, your product, or your company.
Smile: Studies have shown what you probably already know instinctively, smiling makes people feel good about you. Have you ever been in a bad mood and tried to keep a scowl on your face while the person you’re talking to is smiling. It’s tough, isn’t it? Smiling is contagious. It puts other people at ease, helps to change their mood, and most importantly, it leaves them with a good impression of you and what you have to say. While learning to smile consistently, and in a way that feels sincere and not forced, take practice, it’s probably the simplest thing you can do to improve your chances of making the sale.
Timing: Even when you do everything else right, the success of your sales pitch can sometimes come down to timing. Starting your pitch when the customer is too far away can force you to shout at them. Waiting until they are right in front of you can create an awkward feeling of intimacy. When approaching customers in person, start speaking to them when they are about seven feet away. Don’t wait until they have already passed you, or else you’ll be speaking to the back of their head, which puts you at a disadvantage.
Unleashing your inner sales beast takes more consistency and discipline than the name might suggest. Becoming a sales beast requires developing great communication techniques and professional habits that make the customer feel that you sincerely care about them and have their best interests at heart. The best sales beasts don’t depend on their killer instincts; instead, they use their B.E.A.S.T factors to convey confidence, sincerity, and helpfulness, which add up to the kind of creature qualities customers can’t resist.