March 18, 2014

Cydcor reviews Delivering Happiness

Description of this book: Delivering Happiness by Zappos founder Tony Hsieh is the story of how this young man created a new kind of company.  Hsieh wanted to build a business that valued customers, employees, and investors equally.  The CEO puts a strong focus on positive company culture, operating under the theory that a good corporate culture will let everything else fall into place naturally.  A company of happy employees stay in the job longer, work harder and provide better customer service.  Company success has to come from being unique and creating something people will get excited about.  A focus on happiness not only attracted better talent, but gave Zappos a unique edge.

Cydcor recommends this book to leaders because: Hsieh has been able to build multiple companies in his career and has learned how to create a team of people that will work hard for his vision.  Zappos now does over a billion dollars in sales annually.  That is no small feat considering the competitiveness of online retailing.  Future leaders should have a lot to learn about this company and take some ideas that challenge the norm of business leadership.  Building a positive company culture can be a challenge and this book will lay it out for leaders.

Our favorite part: Zappos actually pays employees to quit.  By giving them $2,000 to leave Zappos is they are unhappy, the company is less likely to retain team members who may be a negative influence on the work environment.  That concept and other ideas.

Cydcor is a leading sales company that specializes in omni-channel relationships with customers.  For more information on Cydcor, follow our Cydcor Community blog.