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As a professional, you’re judged by your actions, abilities, results and your attire. Your job is to represent your company and clients to the best of your ability. Cydcor prides itself in being able to set-up its employees for success, and earn their way to the top. To get the respect of both your peers and clients, there are some major key strategies to follow. The following major keys are perfect for any entrepreneur who wants to do better.
Communicate Effectively
Let your customer know exactly how you can help them, and listen - really listen - to their needs. Be thorough in your explanations and don’t leave any questions unanswered. Make sure your customer understands both you and your product 100 percent.
Be Visible
Don’t stay under the radar; the key to success is to make a name for yourself. Speak up in meetings, take on new work and be an active participant in team projects. Let others know who you are and see what you can do.
Negotiate
Don’t be afraid to ask for what you’re worth when you start a new job or take on new clients. If you’ve been a stellar employee, ask for a raise. Let go of the fear and learn how to negotiate. Your confidence in your work as well as the effect your accomplishments have on the business you are part of can guide you through the process.
Shake Hands
It seems like such a small detail, but a handshake is a common first impression on which many are judged. Always offer your hand to clients, senior staff and hosts right away, and keep your shake firm. People will remember.
Have/Be a Mentor
There is always something new to learn. Seek out advice and knowledge from those who’ve been in the game longer, and ask them to help guide you through your career. Finding a mentor that works for you can give you a different perspective on how your career is going. On the flip side, be willing to give the same guidance to those who are new to the game.
Say No When Needed
It’s okay to say “no.” You are not required to take on extra tasks that will overburden your already hefty workload or take on work that makes you uncomfortable. Stop feeling bad when you can’t do a favor for a teammate. If you have to say “no,” do it, and then don’t feel guilty.
Say Thank You
Courtesy goes a long way. So does appreciation. Let your team know you are thankful for the work they do and the help they give. Let a customer know you truly value their business. It’s a simple statement that says so much, especially when the receiver wasn’t expecting to hear it.
Put Customers First
No, this doesn’t mean the customer can do no wrong; it means that customer satisfaction is the backbone of your business. If there’s a problem, fix it. If there’s a question, answer it. If you have a good rapport with a loyal customer, find ways to show them how much you value their business. Never forget that they are a big part of your career, and their satisfaction with your business determines future successes.
For additional blogs from Cydcor, be sure to check out https://cydcor-offices.com/
We are Cydcor, the recognized leader in outsourced sales services located in Agoura Hills, CA. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
For anyone working in a sales environment, your relationship with your customers dictates your success. You can turn a one-time deal into lifelong business by how you acknowledge, understand and treat your customers’ needs. At Cydcor, we put an emphasis on this aspect of the job from the start.
Begin by asking questions. Ask them who they are, what they want and what they expect from your business. Conduct surveys, hold events and meet-and-greets, set up customer profiles to help individualize your sales pitch. Let go of your assumptions and figure out what each individual client wants.
We know that customer loyalty is at an all-time low, especially among younger clients who use social media reviews and recommendations as a means of doing business. Social media sites like Twitter and Facebook are great ways to interact with customers and ask them the questions that will give you a better understanding of what makes them tick. Through social media you can:
Adding a personal touch to your professional relationship is also key. Gallup’s Marcus Buckingham and Curt Coffman found four levels of customer expectation that will help build trust between you and your clients:
It’s easy to get caught up in numbers. But the backbone of your business is the loyal, happy customer, and open lines of communication will work in keeping them coming back for more.
Getting in the mind of your customer isn’t the easiest concept to grasp, but it’s valuable in the long run. Have you found any good strategies to understand your customers better? Share with us on Cydcor’s Twitter and follow us @Cydcor.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
Clutter is anything that prevents you from achieving your goals, learning new skills, and getting your job done. Follow these five tips and get your clutter under control.If you’re drowning in clutter, it’s easy to be overwhelmed. Don’t go there. Clutter makes you less productive, but it’s not a reflection of your character. With a little concentration and some hard work, you can fix your clutter problem. We’ve put together five tips to finally get your mess under control.
Schedule a monthly review of your paper and digital files. And don’t just think about doing it—actually do it! Pick a date and mark it on your calendar to make this procedure a regular part of your workweek. Review everything in your inbox, on top of your desk, and in your smartphone. Get rid of any files and documents you no longer need. File or scan and save documents that matter.
Pick a time at the beginning or end of your day for a 5-minute review of your workspace. Go through your inbox, review paperwork on your desk, and identify any items you can resolve with immediate action. If there are items that you can recycle or file, then take care of them right away.
Get familiar with the items in your workspace and how often you need them. Make sure that your tools have a place to call home and that they don’t migrate around during the week. To work efficiently, you need to be able to reach your supplies easily; make sure that all your most frequently used supplies are close at hand.
It’s great to keep personal knick-knacks on your desk—family photos, Star Wars action figures, or snow globes from all of your vacation—but if your collectibles get in the way of getting things done, then it’s time to reduce your collection. Also, be aware that this kind of clutter may send the wrong message to supervisors--it could tell them that you’re not the serious person they’re looking for to advance in their company. Have a friend or colleague take a look at your workspace and ask them what they think it says about you.
Schedule one day per quarter to go through all of the drawers, file cabinets, and storage areas in your workspace and clean them out, one at a time. Have a roll of paper towels and some spray cleaning fluid on hand. You’re going to empty every drawer and wash it out. This task will force you to decide whether to keep, recycle, or discard the items you find. Clean and wash your work surfaces. When you are finished, you will finally have a clean place to work, and that will motivate you to keep your workspace free of clutter.
How do you keep your workspace free of clutter? We want to know your secrets to staying organized and maintaining order with your print and digital files. Please comment here, share your tips on Twitter, and follow us @Cydcor. Invite your friends and colleagues to participate in this discussion so we can learn to do better together.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
We reward Olympic athletes with gold medals for setting records. We value the person who is able to compete and win on their own terms. But athletes don’t win races on their own: these exceptional people train every day and work with coaches who teach them how to perform under pressure.
Think of yourself as an athlete in your own life. When you’re entering a time of increased pressure you need to continue to train. You also need to share what’s going on with your team at work and your family and friends.
As we take on more assignments we begin to feel pressure, and that pressure brings on stress that’s bad for your health, destructive to your productivity, and complicates your personal life. Here are some strategies for handling pressure at work and at home from Cydcor. Experiment with these tips, and over time, you will develop your ability to achieve success under pressure.
Cydcor is hiring! Head over to CareerBuilder to learn how you can join the Cydcor team today.
Be a Good Communicator
Alert your supervisor when you’re entering a stressful time. If you decide that you’ll have a problem completing your assignments you must inform your supervisor. If you’re unsure about getting something done you need to be responsible and professional enough to ask for help. Be proactive and raise a red flag when you see trouble on the horizon—not when your ship has started to sink.
Control Your Emotions
Problems will arise and pressure will grow depending on time, resources, and the difficulty of the assignment. We often react emotionally when we start to experience pressure at work. Some of us perceive pressure as a challenge while others might experience it as a threat. While emotions make it hard to think clearly and limit your ability to solve problems, know that it’s okay to feel the emotions. Transform them into the energy required to complete the task.
Make a Plan
Climbing a mountain seems impossible, but taking one-step forward is a much more manageable goal. Get the pressure you’re feeling out of your head and onto paper. Break it down into smaller tasks. Be specific. Assign a time frame for each of the steps. If possible, delegate tasks. Make notes about the process once the task is complete so you’ll have an even better plan the next time a similar situation occurs.
Cultivate Bravery
Sometimes, pressure appears seemingly out of nowhere. When something goes wrong you need to be brave. It’s time to change your thinking. Instead of choosing panic, recognize the problem and then tell yourself, “Well, that’s inconvenient, so it’s a good thing I have my notes and I’ve practiced for this situation.” Bravery comes from practice and experience. Imagine what could go wrong and develop some possible responses. Write them down. Visualize yourself completing the tasks in a calm and relaxed manner.
Take Care of Yourself
During times of high pressure it’s easy to get distracted and forget to take care of yourself. It’s at these times that you need to be most aware of your health. Avoid fast foods or unhealthy comfort foods. Eat a balanced diet, drink lots of water, schedule short breaks during the day, get plenty of sleep, and try to get some type of exercise everyday. It relieves stress, lowers your blood pressure, and improves your mood.
Check out other blogs full of business advice from Cydcor, including Building and Maintaining Customer Relationships.
When it comes to handling stress on the job, studies have found that 90% of top performers in the workplace are able to overcome negative reactions by managing their emotions in times of stress. The odd thing about stress is that it is an imperative feeling to have in order to make decisions, as our brains are wired in the way where it may be difficult for one to take action if not under at least some level of this emotional state.
It’s easy to let stress overwhelm you, and as the research suggests, it’s how one manages such stress that can be the key toward success.
The University of California in San Francisco has conducted multiple studies into how people handle stress. Their research shows that one quality many who handle stress well have in common is their ability to say “no.” Always saying “yes” can place heaps of seemingly unending responsibilities onto a person and can add unnecessary strain on both workload and emotions. Know and understand when you cap out on the job as far as your tasks, and be sure to communicate to your team or managers when you feel you are at the peak of your capacity. Don’t be afraid to speak up!
Exercise is an important factor in keeping stress under control, as when stress comes up at work, it’s usually the first thing that goes in one’s routine. Get your body moving at some point during the day--even ten minutes can greatly help release tension and get you motivated to conquer.
Another huge step in managing stress involves managing the negative self-talk one might engage in. Ruminating on negative thoughts, even ‘what ifs’ that might have occurred can compound stress unnecessarily.
Check Cydcor out on Bloomberg Businessweek for more information.
Can you believe it? Cydcor has three weeks until our scheduled move date of Friday November 21st! Last week the carpet and furniture installation started. Rooms are being painted, desks and furniture are being brought in. Looking at the pictures the black frames are the structures for the cubicle workstations.
Our new office space will be modern, clean, and professional and employees will take this into consideration when determining personal items for their new space. T-minus 14 days (work days) before our move!
Follow Cydcor on Twitter to keep up with our latest company news and office updates!
Team member happiness and engagement is a priority at Cydcor (have you seen our Cydcor Harlem Shake video?). As office party experts, we wanted to share some tips to make your office party a success. Planning a holiday office party doesn’t have to be stressful. These suggestions could make your holiday party one of the best ever!
Have food that everyone can enjoy.
It can’t all be sweets. Have food that can accommodate all diets found in the office. Gluten-free or vegan options can add some variety to the typical holiday nourishment. Try this gluten-free Christmas cookie recipe here.
Create a holiday dress theme that will be memorable.
A holiday festivity isn’t complete without a suggested dress code. Be it an ugly sweater party, to dressing up as famous holiday movie characters, the theme of your holiday party can add a new dimension of fun to the typical work gathering. You could even make it holiday-colored formal wear only!
Incorporate community service or charity into the party.
They don’t call it the season of giving for nothing. While collecting money for food and supplies for the party, donate a portion toward you’re a holiday charity. Not only will you be helping a good cause, but you will also be promoting a theme of the holiday season! Even better, have the party after a community service event that will aid those who won’t have a place to stay for the holidays. At Cydcor, we try to incorporate our fundraising partnership with Operation Smile into many of our events and activities.
Keep the holiday jams coming (but also be negotiable).
Christmas music on repeat may be enjoyable to some but there are also people who aren’t big fans. Mix it up with a few classic party songs as well as some songs to sing along to, like Frosty the Snowman or Baby, It’s Cold Outside. You could even have an employee perform if there happens to be a musician in the office.
Decorate the office with attractive adornments.
It can be tough to get people into the holiday mood without some merry decorations. From fresh wreaths to ribbon garland, there really is no ceiling when it comes to making your party as festive as possible.
Keep everyone amused with fun activities.
There’s always the classic Secret Santa or White Elephant. People love stations for decorating Christmas cookies or building gingerbread houses. A raffle with prizes is a great holiday staple.
Cydcor, the leading provider of outsourced, face-to-face sales teams, will kick off 2009 with a brand-new headquarters in Westlake Village, Calif., just minutes away from its current space.
“Cydcor is proud to be a growing business, especially in this difficult economy,” said Gary Polson, CEO of Cydcor. “As we have added new clients and continued to differentiate ourselves with financial and operational programs to ensure quality sales for our clients, our space and facilities needs have changed.”
In mid-January, Cydcor and its 80+ employees will move into Conejo Valley’s Westlake Park Place, a new 27-acre campus style office development. Occupying the nearly the entire 4th floor with 19,000 square feet, Cydcor’s new space is almost twice the size of its current location, which the company occupied for the past seven years.
Cydcor started with about 2900 sq ft in 2001. Then in 2005, Cydcor started knocking down walls to gain and additional 6800 square feet, and then again by adding a separate suite for a another 2000 sq ft in 2007.
Filled with floor-to-ceiling windows, state-of-the-art technology, audio visual equipment and updated phone systems, the new space offers more community areas for team members to comfortably collaborate during casual meetings. Additional training rooms complement Cydcor’s expanding educational programs dedicated to the development of its people. A contemporary design infused with shades of green reflects Cydcor’s innovative nature and vibrant culture.
“We were recently recognized as one of the best places to work in the area by the San Fernando Valley Business Journal, and the new space enables Cydcor to create an environment that best reflects our culture, values and who we are as a business,” said Jim Majeski, president of Cydcor. “The team at Cydcor is dedicated and spends a lot of time here, and this space allows us to continue to make Cydcor a positive, fun, and productive environment to be a part of.”
Cydcor’s new headquarters is conveniently located near a myriad of amenities including fitness centers, restaurants and shopping. Westlake Park Place, near U.S. 101 Freeway, boasts a classic Mediterranean style with overhanging roofs and unobstructed views of the Santa Monica Mountains.
About Westlake Park Place
Westlake Park Place, located in Conejo Valley’s Thousand Oaks, Calif., is a new 238,945 square-foot Class A office campus attracting prestigious national and regional banking, insurance and financial service firms including Cydcor, Ernst & Young, Charles Schwab, Metropolitan Life, First California Bank, GlobalWide Media, Comercia Bank, Raymond James Financial, Platinum Office Suites and Stifel Nicolaus. The second phase of Westlake Park Place contains approximately 223,266 square feet and construction is planned to start in 2009.