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At the heart of everything we do at Cydcor is a commitment to first-class customer service. There are lots of tips out there on how to provide a great experience to your clients, but ultimately, your ability to give excellent customer service comes down to the following seven pieces of advice.
Be real
When you bring your own personality to a conversation, it shows. Your customer will trust you more if he or she can sense that you are doing more than providing robotic, scripted answers.
Listen actively and patiently
Most people don’t get to the true nature of their issue until they’ve been talking for a while. Don’t start formulating your answer when the customer is halfway through her sentence. Instead, wait until they’re finished speaking—and then repeat what they said back to them. This will allow them to clarify anything you may have misunderstood. Active Listening is key to improving communication skills.
Have a deep knowledge of your product
Nothing makes a customer happier than a representative who is able to explain everything about the product being offered. This will allow you to speak confidently about your product even if she or he goes “off the script” of standard questions. It will also amplify your persuasion skills.
Say what you mean and mean what you say
Simple conversation and small talk can get you places with customer service. When you are speaking with a customer, make sure he understands what you’re saying. Avoid jargon. Remember what you’ve promised—take notes right after your conversation—and be sure to follow through.
Work on your acting skills
Even after dozens of “nos,” you need to be able to greet each customer with a smile and an enthusiastic attitude. If you’re feeling a bit deflated, give yourself a personal pep talk and put on your game face for each customer you greet. You’ll be much more likely to get that “yes” you’re hoping for.
Use positive language
Instead of saying “I can’t” and giving reasons why you can’t—which a customer may view as making excuses—explain what you can do for them and when you’re going to do it. Customers react much more positively when they get specific answers and a concrete time frame for when their request will be fulfilled.
Be willing to learn
Watch a more experienced representative in action and see what he or she does to make customers happy. Enroll in professional development classes. Read books on the product you’re representing or on the art of excellent customer service. Willingness to learn will not only help you make your customers happy, it will get you noticed by your mentors and give you more opportunities to grow in your career.
For additional blogs from Cydcor, be sure to check out https://www.cydcor.com/media.
We are Cydcor, the recognized leader in outsourced sales services located in Agoura Hills, CA. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
Visit Cydcor Media for additional business blogs from the leader in outsourced sales services.
Confidence breeds success. A healthy self-esteem and positive outlook on your accomplishments and talents does wonders for your career. Confidence is a cornerstone in what makes a leader. If you’ve ever suffered from low self-esteem, you know exactly how hard it is to function as your own worst enemy, and all too often those self-fulfilling prophecies become a reality with dire consequences.
Here are five reasons why confident people succeed:
They surround themselves with positive people.
The people you bring into your inner circle will impact both your personal and professional lives. Successful people have peers, mentors and teammates that boost their confidence, not take away from it. If you know a “Hoover person” — someone who sucks all the positivity out of life—reevaluate your relationship and end it if need be. You don’t have time for people who want to see you fail.
They invest in themselves.
Learning never ends, and neither does fine tuning your skills. Confident people invest in their own growth, both personally and professionally. If there is a skill you want to improve to strengthen your business (marketing, developing, sales), invest in books, seminars, classes, anything that will keep your mind sharp and your skills ahead of the game.
They are their own biggest competitor.
Competition is healthy, but not when you take it personally. Successful, confident people know that someone else’s achievements do not negate their own. Be happy for those who do well and strive for the same professional outcomes. When you meet your goals, set new ones. Continued success comes from beating your own records—not anyone else’s.
They know their weaknesses—and accept them.
Believe it or not, understanding and embracing your weaknesses boosts your confidence. Accept that you will never be perfect and you will be able to focus on your strengths and your accomplishments. Successful people don’t dwell on the “what-ifs” or the obstacles because it’s pointless. Your weaknesses do not dictate your prosperity; your strengths do.
It’s all in their heads.
The term “fake it until you make it” actually holds some weight. Confident people never let others see them sweat, especially when they aren’t at their best. Positive thinking and self-talk are highly effective in changing your mood and your confidence. “I’ve got this.” “I can do this.” “People want to hear what I have to say.” Keep telling yourself these things and you will eventually believe them. Remember: perception is reality.
What other areas of business require confidence? Share with Cydcor on Twitter! https://twitter.com/cydcor
We are Cydcor, the recognized leader in outsourced sales services located in Agoura Hills, CA. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
Reaching your sales goals requires a positive attitude and the ability to motivate yourself and your co-workers. At Cydcor, we believe that motivation matters. We encourage our employees and sales representatives to find strategies that improve their ability to achieve any goal. Here are some quotes to can add to your motivational toolbox. Use them when your day needs a lift.
Begin by always expecting good things to happen. - Tom Hopkins
One of the best predictors of ultimate success isn’t natural talent or even industry expertise, but how you explain your failures and rejections. - Daniel H. Pink
Most people think “selling” is the same as “talking.” But the most effective salespeople know that listening is the most important part of their job. - Roy Bartell
For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough. - Zig Ziglar
If you are not taking care of your customer, your competitor will. - Bob Hooey
All things being equal, people will do business with, and refer business to, those people they know, like and trust. - Bob Burg
Ninety percent of selling is conviction and 10 percent is persuasion. - Shiv Khera
Obstacles are necessary for success because in selling, as in all careers of importance, victory comes only after many struggles and countless defeats. - Og Mandino
To build a long-term, successful enterprise, when you don’t close a sale, open a relationship. - Patricia Fripp
Treat objections as requests for further information. - Brian Tracy
An inspirational quote is a dependable tool to use when you need to overcome an obstacle at work. Write down your favorite quotes. Display them where you will see them every day. You will get more motivation out of a quote if you make it part of your day.
What quotes do you return to for motivation when you face an obstacle that prevents you from reaching your goals? Tweet your favorite quotes and be sure to follow @Cydcor on Instagram to learn more about our company and our culture.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
Becoming positive is a choice, a state of mind, and a feeling. Optimism is an essential component for developing a positive attitude.
Have you ever had to resolve a tough situation involving an unhappy customer? If so, then you know just how important—and how game changing—having a positive attitude can be. Where pessimism would work against you, optimism helps focus your energy, find opportunities, and solutions in the face of adversity.
A positive attitude is crucial for anyone who works in sales. Below, we’ve provided some techniques you can use to develop the positive attitude required to provide your team and your customers with the solutions they need.
Optimize Each Opportunity
Here’s a secret for crafting a positive attitude: The specific assignment doesn’t matter. What matters is how you approach the task at hand. If all you can see are problems, write them down and find solutions to turn them around. If you need support, ask for insight from your team members or supervisor. You do have the power to be the positive change!
Win With Words
Change your vocabulary. Say things like, “I’m going to learn a lot from this assignment” instead of “But I don’t know how to do any of this!” Not only will this help you keep a positive attitude, but it will also influence your team members to do the same.
Look at each part of the challenge with a solutions-minded attitude. Every element is an opportunity and an invitation to succeed. Every assignment you receive provides an opportunity to improve your success and prove your value.
Contradict Complainers
You will always encounter complainers. When you run into one, ignore their comments. Nod, smile, say thank you, and then get back to work. Your steady progress and ultimate achievement may even convince them it’s time to change their point of view.
Banish Bad News
Negativity is also found in the news, on social media, and professional publications related to your industry. Everyone is entitled to an opinion, but you should reject the impulse to support and spread bad news. Play inspirational music instead of engaging with negative content.
Practice Positive Visualization
See yourself closing the deal before you start a conversation with your customer. If your first call of the day doesn’t work out, say to yourself, “Every sales call is different.” If someone changes their mind, remind yourself that, “I’m creating a positive experience for my customer, and satisfied customers are more likely to stay—and less likely to spread dissatisfaction.”
Perfecting a positive attitude takes practice. To maintain a motivated mindset, schedule ten minutes every day to read an inspirational book, speak to your mentor, or review messages that inspire you with feelings of strength and hope. Making a date with motivation every day will improve your chances of developing a powerful positive attitude.
Tell us what you do to stay positive when facing a difficult task! Post your tips on Twitter, follow us @Cydcor, and share this blog with your friends. Start a conversation with your community!
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada, to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
“Most people live and die with their music still unplayed. They never dare to try.”
– Mary Kay Ash, Sales Leader and Founder of Mary Kay Cosmetics
Initially, an entrepreneur was a confident man or woman with a deep vision of business. They were convinced that their idea was going to be the solution thousands of customers needed. That’s still a valid definition of the word today or, at least, up to a point.
You know this type of entrepreneur if you’ve ever watched the television program Shark Tank. On each episode intrepid innovators make the pitch of their lifetime to a group of business experts—the sharks. Sometimes an idea that sounds a bit whacky when you first hear about it actually makes sense during the pitch. At other times a sensible idea falls apart fast when the people making the presentation haven’t done their homework.
But these entrepreneurs have an impulse: they want to do or make something better. They have professional insight that makes them believe in their ideas.
Learn more about Cydcor on our business profile on D&B's Hoovers.
Entrepreneurial spirit isn’t limited to billion dollar startups or someone working in their garage on the next-big-digital-thing. It’s possible to embrace an entrepreneurial spirit while you’re working just about anywhere. The key to developing one is to be open-minded, curious, and committed.
Developing your entrepreneurial spirit requires the correct mental motivation. You have to bring the right attitude to your work in order to develop the ability to see opportunity instead of obstacles.
Entrepreneurs work in a competitive space that requires courage. Many people are afraid of competing in business, but don’t back away from a struggle. Use the fear as a catalyst to awaken and engage your inner entrepreneur.
Here are some tips to help you find your entrepreneurial spirit:
You Get Things Done
An entrepreneur tests ideas and learns from the feedback. Act on your inspiration. Make a presentation that explains a new process. Share it with your team or your supervisor. If there is an extra assignment available take it on: an entrepreneur has the drive required to get it done, no matter what the obstacles may be.
You Take Thoughtful Risks
You’ve nurtured the ability to be agile and adaptable. You’re able to produce as part of a team but can also work on a project by yourself and frequently make strategic decisions. Understand that taking risks delivers rewards if you’re successful, but there could be problems if you fail. You’ve developed ease with risk because you’ve done the research. You don’t guess. You make thoughtful decisions that are integrated into your plan.
You Always Ask Questions
You’re uncomfortable with the status quo. There is always a way to improve processes and methods for doing routine things more effectively. You question accepted wisdom and aren’t afraid to speak out against the traditional way of doing things because your ideas will improve the process.
You Emphasize the Positive
You get excited when you face a challenge and enjoy pushing boundaries when you’re in pursuit of a goal. You never think about what you can’t do. You focus on the positive and get other people who work with you excited, too. If one approach doesn’t work, you have another option to try. You don’t find blame—you find solutions.
You Give Voice to Your Passion
Your enthusiasm for your work is captivating. It reveals your passion and the depth of your commitment to reaching your goals. You have a deep understanding of your industry and bring your energy and expertise to all phases of problem solving. When in doubt, remember these powerful words from Warren Buffet: “Without passion you don’t have energy. Without energy, you have nothing.”
Go ahead. Embrace the entrepreneur within. It’s time you did.
How have you developed your inner entrepreneur? What strategies do you use when you decide to turn obstacles into opportunities? We would love to hear your thoughts about this topic. Please comment on our Facebook page and share this article on your social media.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada, to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We've done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.