Crucial Conversations: Tools for Talking When Stakes Are High by Kerry Patterson, Joseph Grenny, Ron McMillan & Al Switzler
Title: Crucial Conversations: Tools for Talking When Stakes Are High Author: Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler Review by: Gary Polson, CEO Description of the book: How do you approach a touchy, but important, subject with someone at home or at work without damaging the relationship? This has always been a challenge for me, and for most people I know. Because we are afraid the conversation will damage the relationship we tend to avoid it or dance around […]