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My copy of Stephen R. Covey’s The Seven Habits of Highly Effective People is signed by the author and constantly referenced. Most noticeable is that it is dog-eared, and well worn,—a sign not of neglect, but rather of its indispensability and enduring appeal over the years. I find its ideas as relevant and meaningful today, as when they were first introduced over 20 years ago.
One passage in particular always strikes a chord:
“…[I]f you want to have a happy marriage, be the kind of person who generates positive energy and sidesteps negative energy rather than empowering it. If you want to have a more pleasant, cooperative teenager, be a more understanding, empathic, consistent, loving parent. If you want to have more freedom, more latitude in your job, be a more responsible, a more helpful, a more contributing employee. If you want to be trusted, be trustworthy. If you want the secondary greatness of recognized talent, focus first on primary greatness of character.”
What resonates is the premise that we must look within to find the change we seek and to become our best selves. We must first earn self-mastery and develop great character—what Covey calls achieving the “private victories.” Only then, can we achieve the "public victories" of teamwork, cooperation, communication, social recognition and influence. And to sustain this success, we must internalize “Seven Habits” that embody fundamental principles at the foundation of true effectiveness, such as fairness, integrity, honesty, dignity, service, quality, potential and growth.
These “Seven Habits” express a simple yet compelling idea: To be effective, we must adopt a principle-centered, character-based approach. We must work from the “inside-out,” guided by the habits that correspond with each stage along the “Maturity Continuum.”
Habits 1 (Be Proactive), 2 (Begin with the End in Mind) and 3 (Put First Things First) make up the private victories that move us from dependence on circumstances and other people to greater independence, self-reliance and personal accountability. These first three habits help us build the character base from which we can progress to interdependence, the stage when we cooperate and work successfully with others to attain “public victories” that are greater than anything we could accomplish independently. All of the Habits are just that, habits and principles that we can incorporate in our daily lives through discipline.
Habit 7, “Sharpen the Saw,” makes all the other habits possible through self-renewal and continuous improvement. This habit focuses on balancing the doing with our ability and capacity to do, so we preserve and enhance our most valuable asset—us.
At whatever stage along the path to maturity we may be, the “Seven Habits” offer us a powerful framework to solve problems, maximize opportunities, enrich relationships and continually learn and grow. For over two decades, the “Seven Habits” have given us the tools to create the lives, livelihoods and relationships we most desire—effective, productive and purposeful.
Each of the Seven Habits will be the topic of our blog for the next several weeks. Focusing on these is in itself a good habit.
- Vera Quinn
The book begins, “Here is Edward Bear, coming downstairs now, bump, bump, bump, on the back of his head, behind Christopher Robin. It is, as far as he knows, the only way of coming downstairs, but sometimes he feels that there really is a another way, if only he could stop bumping for a moment and think of it. And then he feels perhaps there isn’t.”
When I read this seventeen years ago to my daughter, I thought “I am Edward Bear.” I felt that I was not getting the business results that I wanted, yet I kept doing the same things over and over. I realized that I need to approach my work week differently.
This probably happens to most business people at some point. What do you do about it? One suggestion is to talk to a mentor or to key people on your team to get their perspective. Another suggestion is to spend more time on your weekly planning challenging yourself as to what is one or two things that you can do, besides the normal maintenance, that would get the business to a different level.
Does your head feel like Edward Bear’s?
Gary
Rescue efforts for the 33 men trapped in Chile’s San Jose Mine have come to a triumphant close with the recovery of the last miner, Luis Alberto Urzua, the 54-year-old foreman credited with helping the men survive 17 days before they were discovered. Their 69-day ordeal—the longest entrapment in human history—is finally over.
I marvel at how the world has united behind these brave men and the Chileans determined to save them. Live video from within the mine and hourly news feeds have brought us closer to them—and to our own humanity. As we’ve grown to care about these 33 strangers, their plight and dignity despite it compels us to imagine the unimaginable: How would we cope, cut off from light and our loved ones, possibly forever?
But, who among us can truly understand what these men have endured while entombed 2,050 feet underground? One thing, however, is certain. They’ve survived the unthinkable, demonstrating an indomitable spirit that 700,000 tons of rock failed to crush.
Quoted in The Guardian, rescued miner, Mario Antonio Sepulveda, explains: “I was with God, and I was with the devil; they fought me, but God won. He took me by my best hand … and I held on to him. I never thought for one minute that God wouldn't get me out of there. I believe that I had extraordinary luck. I believe this was a test ... and I believe that we have the possibility to confront things in life ... But I'm very happy that it happened to me because I believe it was the moment in which to make changes. The professionals who do all this publicity and television, the only personal thing I ask is for you not to treat us as celebrities or journalists. I want you to continue treating me like Mario Antonio Sepulveda, a worker, a miner.”
Free at last, Mario and his fellow miners have inspired us from the depths with their courage, fortitude and grace. Now safely home, they bring back these poignant lessons:
Just believe.
Our capacity for hope, faith and love can sustain us in our darkest hour.
Have purpose.
Working together toward a just and common end can move mountains—truly.
Never surrender.
Adversity can make us stronger by drawing out the best in us.
Be grateful.
We must cherish what and who really matters in our lives—always.
I was deeply moved when I heard the story about Victor Perez, a Fresno man who rescued an eight-year-old girl from the clutches of a kidnapper last week. After spotting a pickup that fit a description aired on the morning news, quick-thinking Victor gave persistent chase, eventually forced the suspect to stop and helped free the young victim.
We can learn from Victor’s decisive actions that fateful morning. An unemployed construction carpenter, Victor had seen hard times, laboring in the local grape fields to support his family. His own difficult circumstances, however, were no reflection of his integrity or character, nor did they deter him from rising to the occasion when the stakes were high. Despite the inherent dangers, Victor performed a selfless act of courage that saved a child’s life, reunited a family and inspired a community.
Why did he do it? He just wanted to do the right thing. "It feels good to know that at least in my part, we still do care out there,” Victor said in a recent Good Morning America interview. “We don't just close our doors and say forget about it. We actually go out there and see what we can do."
Victor’s story shows the human spirit at its finest, and this humble hero sets the example to which we should all aspire:
Sales is an extremely competitive industry with customer loyalty being the end goal. That's why it so important to treat each interaction with a current or potential customer as an investment in that relationship. Did you know that 87% of customer said they would stop doing business with a company after a negative experience? And of those 84% said they would share their negative experience with others. On the other hand, 58% said they would recommend you to others after a positive experience.
This is why it is so important to treat each interaction with a customer as an opportunity to create positive experiences and thus build customer loyalty. In doing so you create more opportunities not just for yourself, but for your team and company as well.
So what steps will you take this week to ensure you are building a better relationship with your customers?
My son and I recently met Jerry Sanders, the founder of AMD - a computer chip manufacturer and one of the giants in the history of Silicon Valley.
Jerry was telling us that people often confuse “doing things right” with “doing the right things.” He said it was vital to “do the right things ” as doing the wrong things right ends in failure and burnout.
Peter Drucker makes the same point in The Effective Executive. So how do you focus on “doing the right things”? One easy way is asking your coaches. They have the experience and objectivity to guide you.
How do you approach a touchy, but important, subject with someone at home or at work without damaging the relationship?
This has always been a challenge for me, and for most people I know. Because we are afraid the conversation will damage the relationship we tend to avoid it or dance around the issue, which in the long-term is more damaging.
An effective conversation starts with first understanding what you are trying to accomplish with the conversation? Do you want to show who is boss? Win an argument? Shame them? Defend yourself? Dump your uncertainty, anxiety on them?
I learned at the “Crucial Conversations” class, given by Vital Smart that the objectives of crucial conversations are to:
(1) Get facts
(2) Learn
(3) Build the relationship
(4) Get a productive result
If I focus on this and not on any emotions, anxieties, etc., it will go well. I try to avoid these conversations when I am upset or have strong emotions. It makes it about me rather than the four objectives. Is it a good time for them? I try not to be the coach to yell at the kids in the outfield to “keep your eye on the ball” right after they drop it. They are too embarrassed and self-shaming to listen to coaching at that time.
Timing is important.
The basic outline that often works is a 3-step approach.
I start with the belief that I do not know. I just have a hunch. Also, I try not to be accusatory and have a calm tone. “Why would an intelligent, reasonable person do this” is a good mindset.
“Joe, I observed when you were talking to Cindy that you interrupted her three times in the conversation; I noticed you interrupted Juan twice when he gave his side of the story. I am wondering if interrupting people is a reason you are struggling building your team. What is your perspective?”
Then LISTEN.
Today we named Operation Smile this year's official corporate cause. The international children's medical charity treats facial deformities, such as cleft lips and palates, around the globe. We are partnering with its network of independently owned and operated offices to raise funds for the organization.
This is the first time Cydcor has adopted a charitable organization of this scale – it's a great way to exercise team building among our offices and we are proud to support an organization that improves the quality of so many lives.
We are partnering with our network of independently owned and operated sales companies to reach a goal of$150,000 in order to support an Operation Smile medical mission, currently slated to take place in Peru. Sales Companies are establishing their own "smile" campaign support pages and have fundraising goals starting at$1,000 per office. Cydcor has established its own "smile" page with a goal of $21,000 – enough to pay for 90 surgeries, each costing approximately $240.
"The need for quality cleft care is urgent; there are so many children around the world who desperately need our help," said Dr. Bill Magee, Founder and CEO of Operation Smile. "We are grateful for the generosity of our supporters and volunteers. It is only with their help that we can continue to give new smiles and transform the lives of our patients."
Click here to read the full release or coverage on The Daily Tell.
We just wrapped up our annual R&R Owners Weekend event at the Fontainebleau Miami Beach. This is an appreciation event for key members of our network of independently owned sales companies. While the event had an element of business, the primary focus was rest and relaxation for the more than 600 in attendance.
We enjoyed a weekend full of themed dinners, private group pool cabanas, ocean kayaks, banana boat rides, bocce ball, and ping-pong. The weekend culminated with a "Havana Nights" theme dinner, where we participated in a customized "Minute to Win It" and had a chance to win cash prizes.
We also held our 3rd Annual Charity Tournament event there, helping to raise support and awareness for Operation Smile, an international children's medical charity treating facial deformities such as cleft lips and cleft palates all around the world.
Watch our video recap here: [youtube]http://www.youtube.com/watch?v=EWL4vug9dDo[/youtube]
We're so happy to announce that we've made San Fernando Valley's 'Best Places to Work' for the third year in a row. Cydcor was specifically recognized for a supportive work environment and culture, volunteer opportunities, quality and commitment of management, and benefits.
The Business Journal and Best Companies Group worked together to identify and recognize area companies with a strong commitment to workplace excellence.
Both publicly and privately held organizations were selected based on benefits, corporate philanthropy, policies, work-life balance, internal working conditions, local management, satisfaction, camaraderie and support of employees' personal growth. Selections were based on company surveys and employee comments.
WESTLAKE VILLAGE, Calif., Aug. 13 /PRNewswire/ -- Cydcor, the leading provider of outsourced, face-to-face sales teams, was named among the "Best Places to Work" by the San Fernando Valley Business Journal for the third year in a row and ranked #4 for area mid-sized companies (25 to 249 employees).
The Business Journal and Best Companies Group worked together to identify and recognize area companies with a strong commitment to workplace excellence. Both publicly and privately held organizations were selected based on benefits, corporate philanthropy, policies, work-life balance, internal working conditions, local management, satisfaction, camaraderie and support of employees' personal growth. Selections were based on company surveys and employee comments.
"We're honored to be recognized as one of the area's 'Best Places to Work' for a third year," said Gary Polson, chief executive officer of Cydcor. "Cydcor is committed to rewarding its employees – who continue to deliver exceptional results for clients, and at the same time, make positive contributions in their communities through philanthropic work."
Cydcor was specifically recognized for a supportive work environment and culture, volunteer opportunities, quality and commitment of management, and benefits.
Team members are eligible for benefits in the month following their hire date. Beginning in their first year, each employee receives 15 days of sick and vacation time. Team members can also occasionally arrange to work from home. Cydcor provides an Employee Assistance Program (EAP), including mental health counseling and referrals, wellness and smoking cessation programs. Cydcor also provides supplemental life insurance, a Flexible Spending Account, a Dependent Care Spending Account, and Franklin Covey Time Management System training for all new hires. In order to maintain open communication between company leaders and team members, Cydcor provides a suggestion box, open-door policy, employee surveys and organizational newsletters.
Cydcor puts a large emphasis on corporate philanthropy. The Cydcor Cares program provides team members with eight volunteer hours a year to work together and puts them in touch with low to no-cost charitable opportunities that they can participate in individually or as an organized group activity. This past year, the company kicked off its new Cydcor Cares program with a reading fair that took place at the Boys and Girls Club. More than 500 team members from offices throughout the country also dedicated nearly 300 hours to local communities through charity and volunteer work – helping more than 28 organizations through Cydcor's Neighborhood Leader Program. Additionally, Cydcor made a donation to the Intrepid Museum Foundation's Sea, Air & Space Museum in honor of Board Member Dan Frederickson's service in the U.S. Marines. Earlier this year, Cydcor donated clothing, shoes, and first aid supplies to earthquake survivors in Haiti through Haiti Gospel Mission.