acquire more customers! increase customer value! retain more business!
“Difficulties are meant to rouse, not discourage. The human spirit is to grow strong by conflict.”
At Cydcor, I manage our Sales Quality Team. We problem solve for our clients and their customers as well as the independent sales companies. We are contacted regarding concerns customers have had as part of the sales process. After looking into facts of the specific sale, we provide solutions to resolve the customer’s issue. The key is to improve the customer experience, which in turn satisfies the client and helps protect their brand. Finding the root of the issue provides information we can bring to the independent business owners to prevent recurrence and help ensure their future success. In sales quality, we also proactively look for ways to impact the independent sales companies’ productivity and decrease our concern percentage. We strive to uphold the integrity of Cydcor’s brand as well as the brand of our clients by doing what is right and not what is easy.
Cydcor is a beast, and the opportunities are endless. The best part of working here is that these opportunities are anyone’s for the taking. The leadership team encourages you to ask for what you want and tell them why you should have it. The only thing ever holding you back is yourself.
Cydcor has helped me grow tremendously because a student mentality is celebrated here. The company’s personal development team is dedicated to providing self-service resources and creating active learning experiences virtually or in person. These resources are provided to help team members in specific areas, from building your personal brand and improving presentation skills, to perfecting Crucial Conversations® and becoming a better listener, coach, and team leader.
My favorite part of working at Cydcor is that there is a sense of family. Cydcor is not selfish by only caring about what they can get out of their employees. Cydcor is invested in their employees and takes care of us so that we feel valued, respected, inspired, all while providing the tools and resources we need to be the best version of ourselves each workday.
I love the energy of the business; the grit mentality drives you to continuously push yourself to be so good that you can’t be ignored.