Cydcor Blog

Discover practical advice, inspiration, and insights to help you succeed in business and grow both personally and professionally.

Found 0 posts

Last night, in Game 5 of the Lakers vs. Suns, Ron Artest made a heroic shot with no time on the clock to win the game.  I was fortunate to be at the game and see this exciting play in person.

Before that shot, Artest was the goat.  He had a horrible game.  With about 57 seconds left on the clock he made a bad decision in taking a shot and was booed by the crowd.  Phil Jackson, the Lakers coach, who rarely criticizes players during games, spoke to Artest during a time out about his decision.

Artest did not get discouraged however.  He did not stop believing in himself and he did not hang his head.   Instead he focused on the next play and made what he said was the biggest play of his career.

The lesson here is that we all make mistakes.  We all embarrass ourselves by our poor decisions at one time or another. But it's the winners that never stop believing and always focus on the next play.

If you missed this shot check it out on YouTube here: https://www.youtube.com/watch?v=Xax1FRfHV40

Cydcor Cares

We’re expanding our community outreach efforts through a new program called “Cydcor Cares”. Through this program our team members will volunteer and donate time to local organizations, such as food kitchens, literacy programs at public libraries, and “adopt” elementary schools, providing services such as tutoring, reading, music, and drama/coaching. Cydcor’s team members can also volunteer their expertise to business building programs in the community, such as interviewing, resume building, and career coaching.

We think it’s because of programs like this that Cydcor was named one of the Best Places to Work in the San Fernando Valley Business Journal both in 2008 and 2009.

Click here to read more about this program. .

Cydcor, the leading provider of face-to-face sales teams, has announced that the company is expanding its community outreach efforts through a new program called "Cydcor Cares," which puts both local and remote team members in direct contact with low to no cost charitable opportunities that they can do individually or as a group on a quarterly basis.

Cydcor Cares will create opportunities for team members to volunteer and donate time to local organizations, such as food kitchens, literacy programs at public libraries, and to "adopt" an elementary school, providing services such as tutoring, reading, music, and drama/coaching. Cydcor's team members can also volunteer their expertise to business building programs in the community, such as interviewing, resume building, and career coaching.

As a result of Cydcor's commitment to team members and community outreach program, the company was named one of the Best Places to Work in the San Fernando Valley Business Journal in 2008 and 2009. Additionally, in the recent past, Cydcor team members:

  • Participated in Heal the Bay, where they collected 50 pounds of trash and other debris during a beach clean-up
  • Donated 27 large boxes of items, ranging from food snacks and toiletries and entertainment, to American Soldiers through Any Soldier, Inc., an organization that helps nearly 100,000 American soldiers in all branches of the military receive letters and packages from home
  • Hosted a toy drive to benefit Children's Hospital of Los Angeles during its annual corporate kick-off meeting
  • Donated groceries and hygiene products to a Manna-sponsored food drive
  • Helped more than 500 Sylmar families who lost their homes in the Sayre fire

"At Cydcor, community involvement is paramount, which is why we provide every team member with a 'Volunteer Day,' of eight paid hours they can use at any time in the year" said Chief Executive Officer Gary Polson. "Our Cydcor Cares program will enable them to take advantage of additional opportunities and resources to use those volunteer hours."

In addition to individual team member contributions year-round, Cydcor Cares will have one, pre-chosen philanthropic activity per year that will be sponsored by Cydcor, enabling team members to come together and work as a group to complete the effort.

Cydcor Cares was developed on the heels of other Cydcor philanthropic programs, including the Neighborhood Leader program and the company-sponsored Volunteer Day benefit. Neighborhood Leader provides Cydcor's independently licensed offices with the opportunity to provide their time and talent to non-profit, community, or charitable organizations of their choice, with Cydcor matching their individual donations.

"It's important to all of us to live up to our behaviors we value by collaborating to give back to the community," Polson said. "Not only do we strive to be an example to the field, but we strongly encourage unity and volunteerism. We give our all to our business, and we're doing the same for the community."

Extending its results-proven excellence in outsourced sales services, Cydcor is expanding services into the retail channel through in-store marketing initiatives designed to improve client customer engagement and sales results.

Growing client interest in Cydcor's retail expertise requires the company to add resources and expand to meet retailer needs. Cydcor offices grow top-line sales results through in-store marketing programs, incorporating innovative strategies and leveraging Cydcor's experience in outsourced face-to-face sales engagements on behalf of market leaders.

"Cydcor delivers sales results, and our capable marketing representatives know how to engage, motivate and win new customers for our clients in a range of environments, including in-store,'' said Jim Majeski , Cydcor President. "The outstanding experience and performance of Cydcor's retail sales teams provide a unique marketing package that is measurable and that efficiently produces results.''

"In a challenging economy, retailers must focus on improving the end-to-end shopping experience and winning customer loyalty,'' said Randy Alleyne, Cydcor Vice President of Retail. "Cydcor provides well-trained, retail-branded representatives to help make that happen through quality, results-oriented in-store customer engagements.''

Cydcor meets full service, seasonal support and niche product needs through store-within-a store models. After engaging with Cydcor, territory management teams and retail product experts collaborate with client staff to identify objectives and expectations, and then create and implement scalable, custom programs that translate customer engagement and service into sales.

"In everything we do, Cydcor is focused on serving customers with excellence, serving our clients with distinction and generating results,'' Majeski said. "Our in-store retail support complements the outsourced face-to-face sales work we do that continues to earn us accolades, and achieve results for our clients.''

Last year, Cydcor earned top honors overall for Sales and Marketing Outsourcing in Brown-Wilson Group/Datamonitor "The Black Book of Outsourcing" 2009 annual survey. Among other elite vendor and performance ranking honors, Cydcor earned the survey's highest overall client satisfaction, ranking at 93 percent. Cydcor placed first in 9 of 18 key performance indicators evaluated as part of the annual survey. In four "vendor function'' categories, Cydcor earned top honors in two categories: 1) sales team outsourcing and 2) sales support service.

Cydcor is recruiting talented salespeople to support new in-store marketing initiatives. Interested candidates should send a resume to retailjobs@cydcor.com.

Cydcor Sales goes into Retail

We just announced our expansion into the retail industry. Cydcor will now be providing full service, seasonal support and niche product in-store marketing services.

After engaging with Cydcor, territory management teams and retail product experts collaborate with client staff to identify objectives and expectations, and then create and implement scalable, custom programs that translate customer engagement and service into sales.

Click here to read more about this announcement.

Join our team!  Cydcor is recruiting talented salespeople to support new in-store marketing initiatives.  Interested candidates should send a resume to retailjobs@cydcor.com.

Mistake

Making mistakes is all part of doing business.  Just ask Louis B. Mayer and Frank Capra.

Mayer, who built one of the greatest Hollywood studios ever – Metro-Goldwyn Mayer (MGM) – turned down Walt Disney when the young, struggling Walt came to him with an idea of making a movie about a mouse.  Mayer said women were afraid of mice, and that no one would ever pay money to see a film about them.

Frank Capra, the legendary movie director of It’s a Wonderful Life and Mr. Smith Goes to Washington, turned down a friend’s request to cast a then struggling actor because he didn’t think she was anything special.  Marilyn Monroe went on to become a big star.

You might say these were colossal blunders.

How can people who make such big mistakes be so successful?  They did a lot right, too.

There is nothing wrong in making mistakes.  If you are going to make things happen, you will litter the ground with mistakes.  It is part of the process.  The successful people do not let the mistakes hurt them, they just keep moving forward.

PRLog (Press Release) - Mar. 30, 2010 - WESTLAKE VILLAGE, Calif. (March 9, 2010) – Cydcor recently collected 50 pounds of trash and other debris when participating with Heal the Bay, an organization dedicated to making a difference in the quality of the Southern California coast.  Cydcor was also the first corporate volunteer group of 2010 for Heal the Bay.

Eighty Cydcor team members combed Zuma Beach for items including small pieces of plastic, Styrofoam, bottle caps, and other litter, banding together as a group to tackle the shoreline waste. In addition to Heal the Bay, Cydcor made a monetary donation to the organization, demonstrating the company’s commitment to community philanthropy.

“We are excited to partner with local businesses like Cydcor,” said Natalie Burdick, Heal the Bay’s constituent development manager. “Their connection to the ocean and commitment to protecting it are important for building greater awareness and generating funds to support our efforts to make Southern California coastal waters and watersheds safe, healthy, and clean.”

As an example of Cydcor’s community involvement, Cydcor recently donated 27 large boxes of items, ranging from food snacks and toiletries to entertainment, to American soldiers through Any Soldier, Inc., an organization that helps nearly 100,000 American soldiers in all branches of the military receive letters and packages from home.

In previous years, Cydcor hosted a toy drive to benefit Children’s Hospital in Los Angeles during its annual corporate kick-off meeting.  Cydcor also donated groceries and hygiene products to a Manna-sponsored food drive and helped more than 500 Sylmar families who lost their homes in the Sayre fire.

“We’re committed to making an impact on local organizations that have helped so many people in our community,” said Vera Quinn, senior vice president of operations. “Our team’s dedication, perseverance, and desire to succeed are key drivers in our business. I’m extremely proud of the Cydcor team and what we continually accomplish.”

“Volunteering for Heal the Bay was a fun and meaningful experience. It’s rewarding to know that through our teamwork we contributed to larger cause to preserve marine life,” said Austin Waggener, data management leader. “I feel very privileged to be part of an organization like Cydcor that has a passion for our environment and places emphasis on giving back to the community.”

‍

About Heal the Bay
Heal the Bay is a nonprofit environmental organization dedicated to making Southern California coastal waters and watersheds, including Santa Monica Bay, safe, healthy and clean. The organization uses research, education, community action and advocacy to pursue its mission

‍

Cydcor, Inc., is the leading provider of outsourced, face-to-face sales teams to a diverse client base of companies in a range of industries, including telecommunications, office products, retail energy, and financial services. Cydcor works with a network of independently owned corporate licensee (ICL) Cydcor sales offices providing clients with access to more than 2,700 sales professionals and nearly 200 offices in North America. The privately held company is based in Westlake Village, California. For more information about Cydcor, log on to www.cydcor.com.

The Cydcor sales teams got together recently to collect over 50 pounds of trash and debris at Zuma Beach with Heal the Bay - a nonprofit dedicated to making Southern California coastal waters and watersheds, including Santa Monica Bay, safe, healthy and clean.

Click here to see a video recap of the clean-up efforts.

Cydcor sales organization gives 27 boxes of items to troops overseas

Through its Cydcor community relations program, Cydcor, the leading provider of outsourced, face-to-face sales teams, has donated 27 boxes of items, ranging from food snacks and toiletries to entertainment, to American soldiers through Any Soldier, Inc., an organization that helps nearly 100,000 American soldiers in all branches of the military receive letters and packages from home.

Cydcor community outreach and volunteerism is a key part of the company’s culture, and the donation to the troops represents the Cydcor’s goal of helping service people who are not able to be with families this holiday season.

The Cydcor community has donated to other charitable organizations in previous years, such as Children’s Hospital in Los Angeles and Casa Pacifica in Camarillo, California. To support its network of independent sales offices, the company also supports Cydcor offices in their community outreach programs. Cydcor also launched the Neighborhood Leader program in early 2009, which highlights volunteer efforts to charitable organizations around the United States. To date, Cydcor has supported 15 organizations, with more than 220 sales representatives participating and donating more than 200 hours.

“Our troops are making sacrifices for all of us and we felt it was very important to help them as much as we could,” said Gary Polson, chief executive officer of Cydcor. “We’re happy to be able to provide them with items they need to make life a little easier – our wish is that the Cydcor community could help each and every soldier who is giving their time to our country.”

Cydcor team members support Cydcor’s community relations efforts and took an enormous interest in donating to Any Soldier, adding items to the dozens of boxes at the company’s Westlake Village, CA location. Happy to “fill” the boxes, they were excited to put the packages together and get them quickly off to the troops.

On AnySoldier.com, e-mails are featured from military personnel regarding the type of support needed in the field – including letters, packages, toiletries, food, newspapers, and magazines. Donors – like Cydcor – address their letters and packages to the writer’s name, but also add the words “ATTN: Any Soldier” on the second line. The writer shares the mail with fellow servicemen and women. If there is “Any Soldier” not receiving a lot of mail from home, that soldier will be the first person to receive the letter.

“During the holidays, people become reflective, and our ability to be here with our families enjoying the comforts of home while our country’s soldiers are away from theirs resonated with the Cydcor community of team members. We want to do everything we can to ensure that they have a memorable holiday season,” said Vera Quinn, senior vice president of operations at Cydcor. “We’re proud to have had the opportunity to make a difference in the lives of these soldiers.”

‍

About Any Soldier Inc.

Any Soldier Inc. helps nearly 100,000 American soldiers in all branches of the military, both active duty and reservists, and has become one of the leading efforts in making sure the men and women who have been deployed for the war are cared for, via letters and packages from “home.” For more information, visit www.AnySoldier.com.

‍

Nationally-recognized Brown-Wilson Group/Datamonitor survey of SMO vendors ranks Cydcor No. 1 in 11 areas; Cydcor sales organization earns highest marks for overall client satisfaction, trust, reliability, training, support and more.

For the first time, Cydcor, the leading provider of outsourced, face-to-face sales teams, earned top honors overall for Sales and Marketing Outsourcing in Brown-Wilson Group/Datamonitor “The Black Book of Outsourcing’’ 2009 annual survey.  Among other elite vendor and performance ranking honors, Cydcor earned the survey’s highest overall client satisfaction, ranking at 93 percent.

Cydcor placed first in 9 of 18 key performance indicators evaluated as part of the annual survey.  In four “vendor function’’ categories, Cydcor earned top honors in two categories:  1) sales team outsourcing and 2) sales support service.  The Cydcor team captured first place in “key performance’’ rankings, including vendor overall preference, training, trust, deployment and outsourcing implementation, integration and interfaces, reliability, data and security backup services, support and customer care, and best of breed technology and process improvement.

“We are thrilled to receive our industry’s highest marks in the Brown-Wilson survey, which underscores all the reasons why our clients choose Cydcor sales and value the results we deliver on their behalf,” said Gary Polson, chief executive officer of Cydcor. “The Black Book research survey is a true testament to the quality of work and services the independent Cydcor offices and our top sales professionals provide.”

“Cydcor’s proficiency in outsourced sales delivers leading turnkey solutions and enables consistently predictable and profitable results, as highly praised by multichannel clients,” adds Doug Brown, Managing Partner of Brown-Wilson Group, “Cydcor has earned the distinction of being the most respected sales outsourcing company in the world.”

Each year, the Brown-Wilson Group, a Datamonitor company, undertakes its annual survey of SMO clients in various industries to benchmark and rank vendor performance. The research results are recognized as the most extensive and representative perception study of outsourcing vendors, validated by more than 26,000 respondents from service users around the globe.  “Our clients are everything, and these findings validate the premium we place at Cydcor on those standards that matter to them – professionalism, trust, reliability, client service and results,” said Polson.

Cydcor surpasses 200 hours in charity work through internal program that makes it easy for sales offices to give back

Cydcor, the leading provider of outsourced, face-to-face sales teams, celebrates its support of a dozen charities and more than 200 hours of volunteer work through Neighborhood Leaders, an internal program available to Cydcor sales offices. The program is designed to assist Cydcor sales offices in supporting their communities through charity and volunteer work.

Cydcor’s network of nearly 200 independent sales offices located across the United States and Canada are given financial sponsorships and encouraged to donate their time and talent to non-profit, charitable organizations in their communities. Cydcor will match the office’s contribution up to $250 and will provide up to $250 more to reimburse for transportation and meals that are in support of the volunteer effort. Each independent office is eligible to take advantage of Cydcor’s Neighborhood Leaders Program once annually.

“We’re proud of the Cydcor community relations program success, and we want to continue to support the important efforts put forth by our sales offices,” said Gary Polson, chief executive officer of Cydcor. “Cydcor believes it’s imperative to not only support the communities in which we live and work, but also to support those communities in which the Cydcor sales offices thrive.”

Organizations helped through Cydcor’s community relations program are: Massachusetts Special Olympics, Miami and Ohio Habitat for Humanity, Project Bread in Mass, Boys & Girls Club of Venice Beach, Muscular Dystrophy Association, American Cancer Society, Multiple Sclerosis Society, March of Dimes, Corazon a Corazon (in NYC), Philabundance (NJ Food Bank), and Cattyshack Ranch Wildlife Sanctuary.

“We are dedicated to supporting team members and Cydcor sales offices in their charitable ventures and igniting interest in volunteerism, whether it’s financial or a donation of time,” said Jim Majeski, President of Cydcor. “Our goal is that this philanthropic spirit will continue to be instilled in our team members and becomes ingrained in our culture. It is simply the right thing to do.”