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At the heart of everything we do at Cydcor is a commitment to first-class customer service. There are lots of tips out there on how to provide a great experience to your clients, but ultimately, your ability to give excellent customer service comes down to the following seven pieces of advice.
Be real
When you bring your own personality to a conversation, it shows. Your customer will trust you more if he or she can sense that you are doing more than providing robotic, scripted answers.
Listen actively and patiently
Most people don’t get to the true nature of their issue until they’ve been talking for a while. Don’t start formulating your answer when the customer is halfway through her sentence. Instead, wait until they’re finished speaking—and then repeat what they said back to them. This will allow them to clarify anything you may have misunderstood. Active Listening is key to improving communication skills.
Have a deep knowledge of your product
Nothing makes a customer happier than a representative who is able to explain everything about the product being offered. This will allow you to speak confidently about your product even if she or he goes “off the script” of standard questions. It will also amplify your persuasion skills.
Say what you mean and mean what you say
Simple conversation and small talk can get you places with customer service. When you are speaking with a customer, make sure he understands what you’re saying. Avoid jargon. Remember what you’ve promised—take notes right after your conversation—and be sure to follow through.
Work on your acting skills
Even after dozens of “nos,” you need to be able to greet each customer with a smile and an enthusiastic attitude. If you’re feeling a bit deflated, give yourself a personal pep talk and put on your game face for each customer you greet. You’ll be much more likely to get that “yes” you’re hoping for.
Use positive language
Instead of saying “I can’t” and giving reasons why you can’t—which a customer may view as making excuses—explain what you can do for them and when you’re going to do it. Customers react much more positively when they get specific answers and a concrete time frame for when their request will be fulfilled.
Be willing to learn
Watch a more experienced representative in action and see what he or she does to make customers happy. Enroll in professional development classes. Read books on the product you’re representing or on the art of excellent customer service. Willingness to learn will not only help you make your customers happy, it will get you noticed by your mentors and give you more opportunities to grow in your career.
For additional blogs from Cydcor, be sure to check out https://www.cydcor.com/media/.
We are Cydcor, the recognized leader in outsourced sales services located in Agoura Hills, CA. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
Visit Cydcor Offices for additional business blogs from the leader in outsourced sales services.
Confidence breeds success. A healthy self-esteem and positive outlook on your accomplishments and talents does wonders for your career. Confidence is a cornerstone in what makes a leader. If you’ve ever suffered from low self-esteem, you know exactly how hard it is to function as your own worst enemy, and all too often those self-fulfilling prophecies become a reality with dire consequences.
Here are five reasons why confident people succeed:
They surround themselves with positive people.
The people you bring into your inner circle will impact both your personal and professional lives. Successful people have peers, mentors and teammates that boost their confidence, not take away from it. If you know a “Hoover person” — someone who sucks all the positivity out of life—reevaluate your relationship and end it if need be. You don’t have time for people who want to see you fail.
They invest in themselves.
Learning never ends, and neither does fine tuning your skills. Confident people invest in their own growth, both personally and professionally. If there is a skill you want to improve to strengthen your business (marketing, developing, sales), invest in books, seminars, classes, anything that will keep your mind sharp and your skills ahead of the game.
They are their own biggest competitor.
Competition is healthy, but not when you take it personally. Successful, confident people know that someone else’s achievements do not negate their own. Be happy for those who do well and strive for the same professional outcomes. When you meet your goals, set new ones. Continued success comes from beating your own records—not anyone else’s.
They know their weaknesses—and accept them.
Believe it or not, understanding and embracing your weaknesses boosts your confidence. Accept that you will never be perfect and you will be able to focus on your strengths and your accomplishments. Successful people don’t dwell on the “what-ifs” or the obstacles because it’s pointless. Your weaknesses do not dictate your prosperity; your strengths do.
It’s all in their heads.
The term “fake it until you make it” actually holds some weight. Confident people never let others see them sweat, especially when they aren’t at their best. Positive thinking and self-talk are highly effective in changing your mood and your confidence. “I’ve got this.” “I can do this.” “People want to hear what I have to say.” Keep telling yourself these things and you will eventually believe them. Remember: perception is reality.
What other areas of business require confidence? Share with Cydcor on Twitter! https://twitter.com/cydcor
We are Cydcor, the recognized leader in outsourced sales services located in Agoura Hills, CA. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
As a professional, you’re judged by your actions, abilities, results and your attire. Your job is to represent your company and clients to the best of your ability. Cydcor prides itself in being able to set-up its employees for success, and earn their way to the top. To get the respect of both your peers and clients, there are some major key strategies to follow. The following major keys are perfect for any entrepreneur who wants to do better.
Communicate Effectively
Let your customer know exactly how you can help them, and listen - really listen - to their needs. Be thorough in your explanations and don’t leave any questions unanswered. Make sure your customer understands both you and your product 100 percent.
Be Visible
Don’t stay under the radar; the key to success is to make a name for yourself. Speak up in meetings, take on new work and be an active participant in team projects. Let others know who you are and see what you can do.
Negotiate
Don’t be afraid to ask for what you’re worth when you start a new job or take on new clients. If you’ve been a stellar employee, ask for a raise. Let go of the fear and learn how to negotiate. Your confidence in your work as well as the effect your accomplishments have on the business you are part of can guide you through the process.
Shake Hands
It seems like such a small detail, but a handshake is a common first impression on which many are judged. Always offer your hand to clients, senior staff and hosts right away, and keep your shake firm. People will remember.
Have/Be a Mentor
There is always something new to learn. Seek out advice and knowledge from those who’ve been in the game longer, and ask them to help guide you through your career. Finding a mentor that works for you can give you a different perspective on how your career is going. On the flip side, be willing to give the same guidance to those who are new to the game.
Say No When Needed
It’s okay to say “no.” You are not required to take on extra tasks that will overburden your already hefty workload or take on work that makes you uncomfortable. Stop feeling bad when you can’t do a favor for a teammate. If you have to say “no,” do it, and then don’t feel guilty.
Say Thank You
Courtesy goes a long way. So does appreciation. Let your team know you are thankful for the work they do and the help they give. Let a customer know you truly value their business. It’s a simple statement that says so much, especially when the receiver wasn’t expecting to hear it.
Put Customers First
No, this doesn’t mean the customer can do no wrong; it means that customer satisfaction is the backbone of your business. If there’s a problem, fix it. If there’s a question, answer it. If you have a good rapport with a loyal customer, find ways to show them how much you value their business. Never forget that they are a big part of your career, and their satisfaction with your business determines future successes.
For additional blogs from Cydcor, be sure to check out https://cydcor-offices.com/
We are Cydcor, the recognized leader in outsourced sales services located in Agoura Hills, CA. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
For anyone working in a sales environment, your relationship with your customers dictates your success. You can turn a one-time deal into lifelong business by how you acknowledge, understand and treat your customers’ needs. At Cydcor, we put an emphasis on this aspect of the job from the start.
Begin by asking questions. Ask them who they are, what they want and what they expect from your business. Conduct surveys, hold events and meet-and-greets, set up customer profiles to help individualize your sales pitch. Let go of your assumptions and figure out what each individual client wants.
We know that customer loyalty is at an all-time low, especially among younger clients who use social media reviews and recommendations as a means of doing business. Social media sites like Twitter and Facebook are great ways to interact with customers and ask them the questions that will give you a better understanding of what makes them tick. Through social media you can:
Adding a personal touch to your professional relationship is also key. Gallup’s Marcus Buckingham and Curt Coffman found four levels of customer expectation that will help build trust between you and your clients:
It’s easy to get caught up in numbers. But the backbone of your business is the loyal, happy customer, and open lines of communication will work in keeping them coming back for more.
Getting in the mind of your customer isn’t the easiest concept to grasp, but it’s valuable in the long run. Have you found any good strategies to understand your customers better? Share with us on Cydcor’s Twitter and follow us @Cydcor.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
Twitter was created to build social networks, support conversations and increase engagement between individuals and communities. A successful Twitter strategy requires your full participation. You need to do more than share stories about your company, product or service. A successful Twitter strategy requires that you share messages that matter.
At Cydcor, we value communication skills and encourage our employees and sales associates to always tell engaging stories. Use your Twitter account to share news about your company and a bit of your own personality. Here are some strategies for optimizing Twitter for work.
Short and Tweet
Each tweet is limited to 140 characters. Write shorts tweets that start conversations or encourage conversations to continue. Ask a question. Offer a resource. Keep your comments professional but not too formal. Quality content leads to more shares, garners better engagement and grows your online community.
Tweeting on Time
You may be sharing the best messages ever shared on Twitter, but if no one sees them, then they’re not having an impact. You might want to try scheduling your tweets to be published when users are online and will notice them. Hootsuite and Buffer are two online platforms that allow you to schedule your tweets. Research suggests that most people check their tweets at lunchtime.
Learn to Use #Hashtags
#Hashtags allow users to search tweets for topics that interest them. Create a series of hashtags related to your company. Your company name, product names and terms relevant to your industry make good hashtags. For example, if you work in the travel industry, you could use #vacation to engage followers interested in planning a trip.
Create Quality Content
Use words that everyone will understand—not just others in your industry. It helps to engage potential customers by creating useful content that solves problems. Before posting a tweet, ask yourself if your followers will find your message useful and worth sharing.
Twitter is a great tool to add to your selling strategy. It provides you with a platform and a voice to attract new followers and customers. Put these skills into practice and you may soon see more opportunities for success.
What strategies do you use to make Twitter work well for you? Share your thoughts on Twitter and be sure to follow @Cydcor on Instagram to learn more about our company and our culture.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
Resilience is a skill that teaches you to transform obstacles into opportunities. It helps you to see one rejection as a small part of a bigger picture: your career. Here are four methods you can try to help you build resilience. Developing this trait is an ongoing process, but at Cydcor, we recognize its importance for both new and experienced salespeople.
Celebrate Your Gifts
Resilience takes practice. To develop a resilient personality, you need to celebrate your gifts. What are you good at doing? What activities or tasks do you do that earn praise? Write these moments down and refer to them when you’re facing a struggle.
Strengthen Your Networks
Reaching out to your network provides a fresh perspective when you’re trying to understand how to solve a problem. Your contacts can provide positive professional and personal feedback needed to strengthen your resilience. They can also encourage and inspire you to try again, which is what resilient people always do.
Do Something About It
A resilient person takes action when they encounter a problem. Don’t get lost in negativity. Examine your situation and find ways to improve your performance. For example, if your customers need more time to make a purchasing decision, come up with a few options that identify customers with similar purchasing cycles. This strategy allows you to focus on when people are ready to buy.
Take Care of Yourself
Resilience is easier to access when your body and mind are in top condition. Eat healthy food, exercise, get enough sleep, and stay hydrated. Take regular mental breaks during the day to reduce stress and strengthen your focus. Think of resilience as a muscle. You’ve got to train it and give it rest in order to build and maintain strength that will last you for the long haul.
Resilient people control their situations and depend on their skills, not luck, to move forward in their profession. They’re able to maintain steady progress on their career path even when they face obstacles along the way and develop strategies that help them to maintain a positive outlook.
What strategies do you use that show your resilience? Share your thoughts on Twitter and be sure to follow @Cydcor on Instagram to learn more about our company and our culture.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
Reaching your sales goals requires a positive attitude and the ability to motivate yourself and your co-workers. At Cydcor, we believe that motivation matters. We encourage our employees and sales representatives to find strategies that improve their ability to achieve any goal. Here are some quotes to can add to your motivational toolbox. Use them when your day needs a lift.
Begin by always expecting good things to happen. - Tom Hopkins
One of the best predictors of ultimate success isn’t natural talent or even industry expertise, but how you explain your failures and rejections. - Daniel H. Pink
Most people think “selling” is the same as “talking.” But the most effective salespeople know that listening is the most important part of their job. - Roy Bartell
For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough. - Zig Ziglar
If you are not taking care of your customer, your competitor will. - Bob Hooey
All things being equal, people will do business with, and refer business to, those people they know, like and trust. - Bob Burg
Ninety percent of selling is conviction and 10 percent is persuasion. - Shiv Khera
Obstacles are necessary for success because in selling, as in all careers of importance, victory comes only after many struggles and countless defeats. - Og Mandino
To build a long-term, successful enterprise, when you don’t close a sale, open a relationship. - Patricia Fripp
Treat objections as requests for further information. - Brian Tracy
An inspirational quote is a dependable tool to use when you need to overcome an obstacle at work. Write down your favorite quotes. Display them where you will see them every day. You will get more motivation out of a quote if you make it part of your day.
What quotes do you return to for motivation when you face an obstacle that prevents you from reaching your goals? Tweet your favorite quotes and be sure to follow @Cydcor on Instagram to learn more about our company and our culture.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
Great meetings can help us feel excited about work, but bad meetings can do just the opposite. These innovative meeting strategies will empower you to make the most of your meetings – something that will be good for not just you, but your team members as well.
Schedule Meaningful Meetings
The simplest strategy for turning a bad meeting into a good one is to set a meeting purpose and a leader. Bad meetings are almost always due to a lack of direction, goals, focus, or a sense of efficiency. If you are in charge of a meeting, prepare an agenda that you can send out to attendees ahead of time along with any materials you’ll be reviewing. Take 15-30 minutes before the meeting to review meeting goals and specific points you plan to bring up.
Change Your Attitude
Even if you aren’t running the meeting, you can still help improve it by staying organized and being actively engaged. Before the meeting occurs, make sure you can answer the following questions:
Prepare yourself beforehand to ensure you understand the purpose of the meeting and how you are expected to participate. Touch base with coworkers and find out what they will present. If you have relevant questions or concerns, write them down so that you will be ready to bring them up during the meeting. Arrive a few minutes early to greet the leader and review the agenda. Finally, always take detailed notes of what was discussed, especially as it relates to deliverables and deadlines.
Write a Meeting Summary
Once the meeting ends, don’t simply dive back into your work or head out for lunch. Sit down for a few minutes and think about the meeting: Review your notes, highlight the most important issues discussed and their outcomes, and take note of next steps and deliverables. Set reminders to follow up on items if necessary; don’t fall into the trap of taking great notes and never looking at them again.
If you take the time to prepare for meetings and approach them with a positive attitude, you will be able to make each meeting a productive part of your day and a positive influence on your career.
Getting more out of meetings requires a positive attitude and creative strategies. How do you get the most out of your meetings? Share with us on Twitter and follow us @Cydcor.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
If you’re smart about how you manage your workday, you will find the extra hours you need to get more done. We support our employees and sales associates, and encourage them to find opportunities for innovation and improving processes. Cydcor even finds opportunities to model these behaviors for our daughters and sons. As you unpack your habits and routines, don’t judge yourself for procrastinating or struggling to reach your goals. Instead, make an effort to apply some of the following tips to help you improve your productivity. Eventually, you will create a new routine that will allow you to be more productive.
Rethink Your Routines
How much time do you spend getting your morning coffee? Checking and responding to email? It’s easy to convince yourself that you must read, react, respond, and reply to every single email. Review your daily routines to determine if you’re using your time efficiently. Cut ten minutes out of 3 of your daily routines by removing inefficient practices and you’ll already have found 30 extra minutes in your day. Use these intelligence-boosting strategies to improve your problem solving skills and come up with even more time saving strategies.
Organize Your Mind and Workspace
You’ll get more done at work if your mind and workspace are well organized. Commit to working on each task for 20 minutes. Use a timer on your phone, watch, or computer. After 20 minutes, check your messages. Politely inform your coworkers that you’re trying a new technique for getting things done so that they are able to respect your focus time instead of interrupting it. They may even decide they like the idea and begin to use it themselves.
Identify Your Most Important Tasks
At the end of the workday, identify your most important tasks for the next day. Review each of tasks and break them down into component tasks. This way, when you get to work the next day, you will know exactly what needs your attention and will get to spend time on your most crucial tasks right from the start of your day. Schedule time at home the night before to review your list of things to do and you’ll wake up feeling fresh and ready to rumble.
Getting more done in the same amount of time is hard work. Ask your coworkers and supervisors for their suggestions. Once you do that, you’ll have started a productive conversation that will result in better outcomes for everyone.
What are your secrets for getting more done in the same amount of time? Share your tips or photos on Twitter and follow us @Cydcor.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
If you want to improve your sales performance, you need to think like a customer. It’s vital that you understand the obstacles preventing your customers from reaching their goals. Your customers will appreciate your effort in trying to understand their needs in order to provide them the best solution to their current problem or situation.
Employees and sales associates at Cydcor are trained to provide innovative solutions for our customers. Understanding our customer’s needs is an integral part of our world-class customer service.
Use the strategies described here and you’ll begin to think like a customer- that’s the first step in delivering great customer service.
Develop Long-term Relationships
A good salesperson builds long-term relationships with their customers. Keep up-to-date on industry developments and trends. Study the industry and become even better informed than your customers. By developing this expertise, you will be seen as an industry expert. You’ll be a part of their community. Your customer will see you as a trusted resource, not someone whose sole interest in them is making a sale. Always remember that your customer is the boss and your business will last for a long time.
Communicate Regularly
Although the world may rely on text messages or social media to communicate in 2016, reaching out to customers with a phone call or speaking with them in-person will show that you like going the extra mile. When you speak to your customers on the phone, at a community event, or at an industry event, let them know how much you appreciate their business. Ask your customers if they like working with you. Find out if they would recommend you to people in their networks. Staying in touch with your customers through face-to-face conversations shows that you’re always thinking about them and their problems. Checking in with your customers even when you don’t have something to sell builds connections, not just sales.
Be Visible
Join social networks popular with current and potential customers. Follow your customers on Twitter and connect with them on LinkedIn. Join industry groups on Facebook to learn what is buzzing in the business. By having a visible presence, it will be easier for customers to trust you and let you handle their needs. Utilize all opportunities to be what they’re looking for.
Build your online reputation as a trusted resource by regularly posting comments, links, and business news to industry blogs. Always use your real name and your company’s name. Include an email address, phone number, or link to your company website. Being transparent builds trust and may be a key factor in your favor when a customer makes a purchasing decision.
Think about your experiences as a customer, too. What do you like and don’t like about a salesperson? What are some of the characteristics you look for to help you have a positive sales experience? Do you appreciate when a salesperson has your best interest in mind? Do you have a better experience when the salesperson is approachable, patient, and clear? Do you like being given multiple options for you to choose from? Answering these questions will help you to start thinking like a customer. This is the key to begin to provide truly great customer service!
Do you have more tips on how to better understand your customer and their needs? Let us know the customer service strategies that work best for you. Share your insights on Twitter and follow us @Cydcor.
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.
Your hidden talents are an untapped resource that will improve your professional and personal life.
How do some people stand out at work while others never seem to get noticed? It’s simple. They take the time to discover and develop their untapped abilities and release their true potential.
Anyone can find their hidden talents, improve their performance, and gain recognition at work as long as they set their mind to it. Cydcor has a longstanding commitment to developing our employees and sales associates’ talents. We encourage you to try some of these strategies to unleash your hidden talents. Your hard work will benefit you and your company.
Brainstorm Your Talents
Take at least 15 minutes to brainstorm talents, skills, and abilities related to your career and personal goals. Look for activities that get you excited and spark an emotional response within you. For additional feedback, reach out to your coworkers, friends, and family and ask them to identify your top three talents. You will discover an extensive range of abilities you may have never recognized before.
Think Like a Kid
Think back to your childhood and adolescence and remember what you enjoyed and the things you did well. Write about these memories and try to relate them to particular skills or interests. Did you lead your high school debate team to victory? You may be a natural leader or strategist. You may be surprised to discover that many of these past successes displayed valuable skills or strengths that translate to your work today.
Where Did the Time Go?
Have you ever looked up from a task, surprised to discover the entire morning has passed you by? A key to identifying hidden talents is recognizing activities that make it easy to lose track of time. Were you organizing a project timeline or following up with phone calls to customers? Losing track of time suggests that you’ve discovered a hidden talent or interest.
Discovering your hidden talents will improve your confidence and provide new ways to connect with work and the people in your life. You may leverage these talents to impact your career path or use them to improve your soft skills like communication, negotiation, and critical thinking.
Have you taken the time to discover your hidden talents? Try some of the techniques we’ve shared and tell us what worked for you. Share your story on Twitter and follow us @Cydcor. We’re interested in learning from your experience!
We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.